Summary of the stage of "Civilization Cup" standardized service competition

Chapter 1: The summary stage of the "Civilization Cup" standardized service competition: the window of the city tax branch of Erenhot State Taxation Bureau.

Over the past year or so, the urban tax service sub-bureau has mobilized extensively around the work of the tax center and the theme of "serving the people and contributing to society" in accordance with the plan formulated by our bureau, so that the "Civilization Cup" competition can be carried out in a healthy and orderly manner. The activities carried out at this stage are summarized as follows:

First, strengthen organizational leadership and formulate activity plans.

Our bureau attaches great importance to this work. The "top leader" personally set up the leading group of the "Civilization Cup" standardized service competition activity, established the organization and leadership system, assessment standard system and inspection and supervision system of the "Civilization Cup" activity, formulated the "Implementation Plan for the" Civilization Cup "standardized service competition activity of the window unit of the urban tax branch of the State Taxation Bureau of Erenhot City", and defined the guiding ideology, organization and leadership, member units, implementation steps and related requirements of the activity.

Two, highlight the characteristics of national tax, pay close attention to implementation.

Urban tax sub-bureau is the window department to handle tax-related business and provide tax payment services for taxpayers, and it is the "main position" of the "Civilization Cup" competition. Therefore, our bureau mainly integrates competition activities into the tax service hall and specific work, and strives to improve the quality of tax service, promote the harmony of tax collection and establish a good image of the national tax industry.

Third, the main results

(A) to promote tax growth

The in-depth development of the "Civilization Cup" competition has greatly mobilized the enthusiasm, initiative and creativity of front-line tax collection and management cadres to do a good job in tax collection and management, promoted the overall level of tax business focusing on organizing income, and significantly improved the quality of tax collection and management.

(two) to achieve a new level of tax service.

Optimize the service, shape the image and create a harmonious relationship between receiving and receiving in the "Civilization Cup" competition. Based on the reality, our bureau regards respecting taxpayers ideologically, being close to taxpayers emotionally and facilitating taxpayers at work as the basic requirements for building a good and harmonious relationship between tax collection and payment. Pay close attention to the tax service hall, so as to promote the tax service work of window units to a higher level, and take standardization and standardization as the main foothold for the high-standard development of the "Civilization Cup" competition. The improvement of hardware service function has greatly improved the service function and tax comfort of the tax office. There are more than 30 working systems, such as civilized taxation, first inquiry responsibility system, service commitment system and time-limited completion system. It has become the conscious behavior of every employee to restrain tax personnel and standardize tax behavior with the system.

Fourth, the existing problems

Our bureau's "Civilization Cup" activity has achieved initial results, but there are still some problems and deficiencies that cannot be ignored. According to the evaluation requirements of the "Civilization Cup" standardized service competition activity evaluation form of the Urban Taxation Bureau of the State Taxation Bureau of Erenhot City, the score of * * * is 94 after self-examination.

First of all, the activity needs to increase publicity. Some people don't pay enough attention to the "Civilization Cup" competition, and there are "saying is important, doing is secondary, and being busy is unnecessary", especially during the recruitment period, activities and daily work are not balanced enough; Second, the software and hardware conditions of the tax service office need to be improved and strengthened; Third, the service style of tax collectors needs to be further improved, and the quality of tax hall staff is uneven, especially the professionalism of answering tax-related questions raised by taxpayers is not strong enough to fully meet the needs of taxpayers; These problems restrict the healthy development of activities, so we must attach great importance to them and take effective measures to solve them seriously.

Verb (abbreviation of verb) next work arrangement

(1) Raise awareness and strengthen leadership. According to the scheme arrangement of the "Civilization Cup" standardized service competition, give full play to the role of functional departments, summarize the "Civilization Cup" competition activities in stages, popularize advanced models, sum up experience, correct deficiencies, redeploy and mobilize again, and ensure the further promotion of the "Civilization Cup" competition activities.

(2) Strengthen education and improve the quality of the team. We will continue to do a good job in the socialist core value system and professional ethics education for cadres and workers, comprehensively improve their moral literacy, job skills and professional ability through vocational skills training, business examinations and job competitions, and continuously strengthen the construction of tax service teams.

(3) Optimize services and improve the level of tax service. Continue to strengthen the standardization and standardization of the tax service hall, further optimize the tax process and refine it.

Duty of tax service, establish a working mechanism with clear job responsibilities, clear objectives, responsibility to people and efficient operation, and effectively improve the level of tax service.

Chapter II: Overview of Quality Service Competition Activities: Overview of Quality Service Competition Activities in Xiaoxiao Township.

The Office Quality Service Competition aims to comprehensively strengthen the system business construction, system construction and capacity building of the office. The staff of the party and government office in Liming Township should fully realize that carrying out high-quality service activities in the office will first help the staff of our organs change their work style and enhance the image of our cadres themselves; Secondly, it is conducive to improving and strengthening the relationship between cadres and the masses and laying a solid foundation for establishing a good relationship between cadres and the masses; Thirdly, it is conducive to driving government departments to do a good job in service, earnestly fulfill their duties of serving the people, improve work efficiency and transform government functions. The town party committee and government attach great importance to this and actively implement the spirit of the Dingyuan County Party Committee Office and the county government office to strive for quality service competition. We have made the following efforts:

First, pay attention to details and strengthen self-construction.

To develop high-quality services, the office must first start from itself. Only by improving their sense of service can we serve the people better.

Party and government offices are comprehensive offices of township party committees and governments. It is necessary to closely focus on the central work of the party Committee and government and actively play the role of the leader's staff assistant. Seriously perform their duties, serve the overall situation, and constantly improve the quality and efficiency of work. Strengthen confidentiality, do a good job in filing documents, report information in time, strengthen duty, and do a good job in logistics services. Through learning, we will constantly strengthen and improve our theoretical level and professional level, so as to achieve the goal of learning virtue, learning growth and learning use. Innovate working methods and forms, improve working ability and enhance service skills.

Second, do a solid job in "three services"

In official document processing, we strictly follow the official document processing procedures, in strict accordance with the "Regulations on Official Document Processing of Party and Government Organs" and other relevant regulations, receive documents in strict accordance with the procedures of receiving, registering, planning, applying, circulating, undertaking and urging, and issue documents in strict accordance with the procedures of drafting, checking, issuing, auditing, registering, printing and classifying official documents.

Send and other procedures to ensure that incoming calls reach the service goal of "accuracy, timeliness, safety and confidentiality". Earnestly give up the upper hand and give up the lower hand. Any communication from superiors can be submitted to the main leaders of township party committees and governments in a timely manner, and submitted to the competent leaders or relevant units and personnel in strict accordance with the instructions and documents of the leaders. The documents issued can be delivered to the relevant units or individuals in time, and there is no situation that the work of the party Committee and government is affected by improper delivery of documents.

The main leaders sign and approve the documents circulated by relevant personnel. After reading, the reader should sign the document, and the document processor should accurately grasp the flow direction of the document and keep it in time. The main leaders approved the official documents handled by the leaders or departments in charge, and the undertaker should sign the receipt register, and indicate the handling situation on the official documents. After handling, the documents should be filed in the office. In the management of seals, the use of seals is strictly registered and managed, and all certification materials must be signed by the person in charge before they can be stamped.

The office should take precautions, stand tall and think far, and provide accurate, comprehensive and detailed information and targeted and feasible decision-making suggestions for leadership decision-making. First, we should do a good job in information service. The second is in-depth investigation and research. Investigation is the basis of seeking things and the way to accomplish them. For comrades working in government offices, investigation and research is a basic skill. Without investigation, staff members have no right to make suggestions. Focusing on the work of township party committees and government centers and social hot and difficult issues, do a good job in investigation, research and comprehensive analysis, and provide reference for township party committees and governments to make decisions. Responsible for the collection, collation, synthesis, transmission and reporting of important information around the overall work arrangements of township party committees and governments. According to the work arrangement and deployment of the Party Committee and the government, the office supervises the progress of the central work or phased work, and informs the whole town of the progress of the work in a timely manner.

In terms of logistics services, the first is to do a good job in meeting services. Be responsible for arranging Party Committee meetings and other meetings convened by the Party Committee, making good preparations before the meeting, meeting minutes and supervising the implementation after the meeting. The second is to do a good job in reception services. Do a good job of daily reception, press

Do a good job in daily reception according to the principles of enthusiasm, courtesy, generosity and propriety. Properly handle letters and visits from the masses and resolve contradictions. When the superior leaders go to the township to inspect and guide the work, they should actively cooperate with the relevant departments to prepare for the reception. Do a good job in political study, publicity and education and ideological and political work for employees. The third is to strengthen the management of official vehicles. To recover the vehicles of township government organs, the party and government offices shall dispatch and use them uniformly according to their daily priorities. It has greatly improved the use efficiency of government vehicles and fundamentally put an end to the phenomenon of private use of buses. The fourth is to improve the construction of government canteens. Attach importance to food hygiene and quality assurance, rationally allocate canteen staff, formulate the "Government Canteen Management System" and require government staff to strictly implement the system. All official receptions are in the government canteen, and a government reception letter is needed. Fifth, do a good job in government health work. Adhere to the daily cleaning system, arrange special personnel to clean the meeting room, reception room, corridor and toilet every day, divide the whole organ into various responsibility areas, and implement the responsibility of organ hygiene to people to ensure the cleanliness inside and outside the organ. Seventh, the procurement of office supplies. The procurement of office supplies is in the form of online shopping, which is not only more economical than traditional procurement, but also very convenient and fast.

The government office is responsible for the government's duty work, performs the functions of emergency on duty, information collection and coordination, implements a 24-hour duty system, promptly answers telephones and accepts network faxes, and grasps relevant important dynamic information inside and outside the town. Ensure smooth communication between township government and county party committee, county government, villages, departments and units, and coordinate emergency management and holiday duty. The duty record must be accurate, timely, concise and complete, with clear handwriting and neat pages, and a special duty record book should be used.

Third, strengthen activities promotion measures.

In the future work, the office will, as always, be strict with itself, constantly strengthen its own construction, provide quality services, and serve the broad masses of the people with better and higher standards.

(A) to strengthen learning, and constantly improve the quality of employees. Always study the line, principles and policies of party constitution and the Party, and maintain a high degree of "consistency" with the CPC Central Committee.

To. Insist on planning in meetings and articles, and regard holding meetings and articles as an important part of government services and decision-making.

The important means is to work hard on the details to ensure that there are no deviations and problems, constantly improve the level of staff, constantly enhance the ability of office staff to do writing, meeting and handling affairs, enhance the awareness of serving the people, and lay a solid foundation for the party Committee and government to provide quality services.

(2) Strengthen the supervision function and comprehensively improve the work style of our town. Strengthen the implementation of responsibilities. Strictly implement the responsibility system for building a clean and honest government, and require party and government leaders and heads of various departments to set an example, take the lead in observing various bans and order them to be banned. Strengthen supervision and inspection. Strengthen the supervision of violations of laws and regulations by setting up a hotline, accepting letters and visits, conducting unannounced visits and focusing on spot checks; Strengthen the discipline supervision of important time nodes such as New Year's Day and Spring Festival, and resolutely correct the "four winds"; Strengthen discipline requirements. Formulate the "Notice on Strictly Implementing the Discipline Regulations of New Year's Day and Spring Festival and Strictly Saving" and other disciplinary regulations in Liming Township. It is strictly forbidden for party member, cadres and staff in the township to send farewell gifts with public funds, extravagance and waste, etc. in violation of the provisions on work style construction.

(3) Reform and innovation to build a service-oriented government. Dare to break through, attack hard, innovate and create, constantly enhance the sense of innovation, and cultivate innovative spirit and creativity. To be the "right-hand man" leading scientific decision-making and promoting work, we must use new ideas and concepts to guide our daily work. First, innovative ways of thinking dare to break through conventional thinking, accurately grasp the pulse of the times, accurately grasp the characteristics and laws of new situations, new requirements and new tasks, actively respond to complex situations with divergent thinking, divergent thinking and dialectical thinking, and creatively carry out work. The second is to innovate working methods. Carry out "e-government", build "e-government", make full use of advanced information network technology, solve the contradiction of more office work but less manpower, do everything possible to improve the level of office automation, strengthen the training of office staff, improve their level of using information technology, and continuously improve work efficiency. The third is to innovate the working mechanism. Improve and perfect the office

A series of management systems of the department form rules and codes of conduct that everyone abides by, solve major events and difficulties in office work, and ensure that office work is carried out quickly, efficiently and orderly. We should use the system to manage affairs and people, and promote the great development of overall work with institutional innovation.

Over the past year, although the office has done some work, there are still some gaps and deficiencies. First, the study of new knowledge is not enough, and the writing level needs to be further improved; Second, the investigation and research are not deep enough, and the collection of materials and information is not comprehensive enough; Third, the working methods need to be further improved and the service level needs to be further improved. In the next step, we will strictly follow the requirements of the township party Committee and government, not only improve our own quality internally, but also coordinate our services externally, and solidly promote the development of various undertakings in our township.

Fuxiao town dangzheng office

2015 65438+1October 25th

Chapter III: Summary of Civilized Service Competition

Focusing on the general requirements of the district committee to promote scientific development, promote social harmony, serve the people and strengthen the construction of grass-roots organizations, combined with the reality of kindergartens, the Party branch of experimental kindergartens should carry out civilized service first, polish the window to offer true feelings, give full play to the vanguard and exemplary role of the Party organization and party member, focus on serving the masses enthusiastically and keeping close relations between the party and the masses, focus on improving work style and improving administrative efficiency, take stimulating enterprising motivation and establishing a long-term mechanism as the basis, take characteristic activities as the carrier, and take people's satisfaction as the foundation.

1. Publicize the service commitment and show the image of party member.

The Party branch of experimental kindergarten and party member's public welfare commitment guide party member to enhance the sense of honor and responsibility that I am party member, I take the lead and I am party member. We should establish enterprising consciousness and benchmarking consciousness, always demand ourselves as party member and show ourselves as party member. By wearing party emblem, work card and setting up party member bulletin board, the Party branch of experimental kindergarten established the form of voluntary duty of party members, showing their identity and image in many ways. Open service commitment, and consciously accept the supervision of the clients and the masses; Combined with the activity of striving for excellence, we will carry out party member's re-commitment, re-dedication and re-evaluation, organize party member to study the speech materials of the Sixth Plenary Session of the xx CPC Central Committee, conduct a lecture tour on civilized etiquette knowledge, carry out a national lifelong learning week, carry out a big discussion on enhancing the sense of responsibility, ensure campus safety, hold a moral and political hearing, visit and sympathize with veteran cadres on the Mid-Autumn Double Ninth Festival, organize hiking activities for veteran cadres, and participate in the selection of the best healthy veteran cadres in the region. Participate in the declaration and selection of advanced collectives in the city's civilization creation activities, carry out a series of activities on the theme of Mid-Autumn Festival in our hospital, actively arrange letters and visits on duty during the Sixth Plenary Session of the xx session, submit briefings and United front information, organize party member teachers to participate in the civilized etiquette training for kindergarten teachers in Taiyuan, and actively participate in the declaration and selection of advanced collectives in the city's civilization creation activities.

2. Carry out service competition to stimulate internal motivation.

The Party branch of experimental kindergarten combines the theme activity of striving for Excellence with optimizing window service, sets an example in the activity, expands the service effect and improves the endogenous motivation. Actively carry out Teacher's Day activities to thank teachers for their kindness, and select 3 outstanding class teachers, 3 model teachers, 6 outstanding teachers' professional experts and 1 kindergarten service model. Organized the 6th Teachers' and Children's Story Competition of Shuxiang Campus Reading Festival in experimental kindergarten, and selected 1 teacher, 2 second prizes, 3 third prizes and 12 children's story kings. Through the comparison of service, skills, style and performance, we will further educate and guide party member to set an example and set a benchmark, constantly strengthen business learning, improve service skills and work style, enhance the internal motivation of party member and its employees to strive for Excellence, and promote the in-depth development of activities.

3, strengthen the demonstration, enhance the effectiveness.

The party branch of experimental kindergarten combines the activity of striving for Excellence with the creation of civilized demonstration window, and puts the starting point and foothold of the activity on satisfying the clients and the people. Carry out activities to create people's satisfaction window, build high-quality service brand and create excellent performance of the unit. In order to welcome the sixth China Expo and fully display the good image of Taiyuan citizens who know etiquette, understand etiquette and pay attention to etiquette, the experimental kindergarten organized a publicity campaign on Taiyuan citizens' civilized etiquette knowledge with the theme of welcoming China Expo, stressing civilization and cultivating new styles.

In the publicity activities of civilization and etiquette knowledge, the experimental kindergarten made an activity plan according to the actual situation of the kindergarten. Taking the opening of the new semester and the celebration of Teachers' Day as an opportunity, it organized and watched the video of "Kindergarten Teachers' Civilization and Etiquette Lecture" by holding parent-teacher conferences, holding special lectures for parents and schools, opening online homes for children in China, and organizing teachers' civilization and etiquette training. Organize teachers to speak "civilized language of kindergarten teachers", organize children in all classes to carry out "Children's Civilized Etiquette Children's Songs" and "Story King" competitions, and actively create a good atmosphere for the theme activities of welcoming China Expo, stressing civilization and cultivating new styles.

On the morning of xx.9.20, the experimental kindergarten organized teachers from all over the park to carry out activities of preaching teacher etiquette, mainly in the form of lectures on teacher's civilized etiquette, and vigorously carried out teacher etiquette and kindergarten campus etiquette activities through the keynote speech "Details of Teacher Etiquette". All teachers are organized around social etiquette, professional etiquette, campus etiquette, teacher etiquette and life etiquette.

Civilization and etiquette knowledge publicity and speech activities, everyone participates in the publicity of civilization and etiquette knowledge, and everyone strives to be a civilized angel. At the same time, compared with the etiquette standard experimental kindergarten, the civilized service activities of volunteers were carried out. Kindergarten leaders stick to their posts and take turns on duty. Teachers and children wear ribbons, smile and greet every parent and child at the kindergarten gate, and take the initiative to say hello. Let's strive to be advocates, practitioners and sowers of civilized etiquette. Further improve the civilized quality of teachers and students, and constantly improve the civilized level of kindergartens.

Understand etiquette, understand etiquette, educate people and educate yourself. On the morning of xx.9.24, the experimental kindergarten invited actors from Taiyuan Theatre Company to perform "You look delicious" live. The most touching father-son affection in history touched people's hearts, and the dinosaur model subverted the cold image and was full of childlike interest.

On September 23rd and 30th, the experimental kindergarten accepted four classes of students from Shanxi Province and taiyuan normal College.

4. Carefully organize appraisal and strive for the satisfaction of the masses.

According to the characteristics of the unit and work requirements, the Party branch of the experimental kindergarten actively organizes self-evaluation, party member mutual evaluation, branch evaluation, leadership evaluation and mass evaluation. With reference to the advanced models around us, we should conscientiously carry out personal self-evaluation and party member mutual evaluation, find out the problems and deficiencies, and make clear our own efforts and goals. In accordance with the spirit of the safety meeting issued by the superior and the actual situation of the safety work in our kindergarten, the Party branch of the experimental kindergarten conducted a comprehensive investigation of hidden dangers in key places and canteens of the kindergarten, and carefully found out the problems: actively taking corrective measures, strengthening safety leadership management, enhancing the sense of responsibility, and ensuring campus safety.

Xx. 10. 1 1 hold a democratic life meeting. A big discussion was held to enhance the sense of responsibility and ensure the safety of the campus. Four problems and deficiencies were found: 1. Some lights in the kindergarten corridor are not on; 2. The shelves in the kindergarten canteen are rusted. 3. The food sample storage cabinet in kindergarten is opaque.

4. The nurse's work clothes are used. Actively take corrective measures 1. The logistics staff immediately asked the electrician to repair and replace the building lights in the whole park. 2. Paint the shelves of the kindergarten canteen. 3. Replaced the food sample storage cabinet in kindergarten. 4. Nurses are changing clothes for three meals a day, wearing white clothes, aprons, disposable masks and gloves, and strictly operating. 5. Parents' pick-up time and safety tips were publicized at the kindergarten gate. 6. Parents' parks in each class issue safety proposals to parents. Earnestly affirm achievements, point out problems, put forward suggestions for improvement, clarify the direction of efforts, seriously organize and carry out mass appraisal work, organize party member, the masses and clients to participate in appraisal in combination with professional ethics appraisal and democratic life meeting, and win the trust of the people with actual results.