How to do a good job of letters and visits?

Reflections on how to do a good job of letters and visits under the new situation

Development is the theme, reform is the driving force and stability is the premise; Without social stability, reform and development will become empty talk. Therefore, the maintenance of stability must be placed in an overriding position. At present, various reforms in IT work have been further promoted, and various contradictions and focuses have become more prominent. In order to realize the rapid development of IT, IT is particularly important to attach importance to and do well the petition work of IT system.

First, attach importance to the work of letters and visits and advocate "making a mountain out of a molehill"

We must "make a mountain out of a molehill" about problems and small links that are easily overlooked in our work. First, small things should be dealt with as big things. Experience and lessons tell us: whoever takes small things as big things will be safe; Whoever takes big things as small things is bound to have an accident. All departments should treat any "minor matters" reflected by cadres and workers as "major matters" seriously, and beware of minor matters dragging on and intensifying contradictions. The second is to do it yourself. For letters and visits, members of the leading group should often go deep into the grassroots to listen to people's voices, visit people's feelings and visit people's feelings; It is necessary to regularly ask questions about letters and visits and personally handle key letters and visits. The third is to cooperate with the management. It is to promote work and maintain stability at the same time, and pay equal attention to the business work and stability work in charge. We can't just focus on business work and ignore the stability work, let alone avoid it when we encounter contradictions, and shirk it on the pretext of not being in charge of the stability work. As a member of the team, no matter which job I am in charge of, I should establish the concept that I am the master of letters and visits, and do my best and do my duty to maintain overall stability.

Second, investigate the potential unstable factors and strive to "cover everything"

Investigating unstable factors is an important link in the work of letters and visits. Only through continuous investigation can problems be discovered and solved. First, the investigation is comprehensive. We should not only "look at all directions" but also "listen to all directions", so as to achieve all-round and multi-angle, leaving no dead ends and blind spots, and strive for "full coverage". In the investigation of unstable factors, attention should be paid to collection, management, investigation and approval. The second is to establish a team of information officers. Only by establishing an information network and improving the information early warning mechanism can we feed back the incipient factors that may lead to instability in time, make plans and deal with them early, and reduce omissions. The third is the institutionalization of investigation work. The investigation work is not a surprise action. It is necessary to form a regular investigation system, clarify responsibilities at all levels, persevere, effectively eliminate unstable factors, deal with them early, and leave no hidden dangers.

Three, to help the masses solve practical problems, based on "for the benefit of the people"

General Secretary Hu Jintao emphasized that power should be used by the people, feelings should be linked with the people, and interests should be sought by the people. Therefore, we should put people first and govern for the people. One is to establish Scientific Outlook on Development. In dealing with the problems reflected by cadres and workers, especially in the work of letters and visits, we should conscientiously learn lessons, so that development will not be at the expense of the interests of cadres and workers, and no matter how difficult the unit is, it will not compete with the interests of cadres and workers, persist in seeking development based on reality, and treat cadres and workers sincerely. But to do practical things for the masses wholeheartedly. We should be conscientious and take seriously everything reflected by people's petitions. Even if the problems reflected by the people are only 1% reasonable, we should make efforts to help solve them with 100%. The third is to be careful not to break through the policy bottom line. If some problems reflected by the masses cannot be solved according to the law or regulations for one reason or another, we should patiently do a good job in the ideological work of the masses, and must not easily break through the policy bottom line and engage in "cutting" to cause more contradictions.

Fourth, guide the petitioners' petition behavior and be good at "educational norms"

We should pay attention to education and guidance, especially to dispel the petitioners' mentality of going online, and educate and guide them to solve problems on the spot. First, persistently go deep into cadres and workers, earnestly publicize the laws and regulations on letters and visits, so that petitioners can further understand the principle of "graded responsibility and centralized handling", further improve their legal awareness, guide them to reflect and solve problems on the spot, and conduct letters and visits in an orderly and step-by-step manner according to law. Second, increase the publicity of the National Petition Regulations and related laws and regulations, so that cadres and workers who petition can dispel the idea of making profits by borrowing visits, enhance their policy concepts, and realize that if they fight for their legitimate rights and interests through legal channels, illegal petitions will not only get no benefits, but also easily slide into the abyss of crime. Third, standardize their petition behavior by combining positive education with legal treatment, and educate them to petition according to law, reflect problems and solve problems.

Five, explore ways to solve the problem of stability of letters and visits, so as to "keep pace with the times"

In the current development, IT work is facing some new situations and problems, and relevant policies need to be further improved. However, the development of letters and visits is becoming more and more complicated, and large-scale letters and visits and group letters and visits have increased significantly. This requires us to keep pace with the times and constantly explore and innovate when solving and handling the problem of letters and visits. First, the general problems reflected by cadres and workers are clearly handled by special personnel and checked regularly to ensure that they are handled in place. Second, group letters and visits with concentrated contradictions, wide coverage, complex problems and great influence should be treated differently and handled carefully to prevent the situation from expanding. If the problems reflected in it really need to be solved reasonably, clarify the responsibilities, instruct a special person or set up a special class to solve them in time, and implement "one thing, one policy" and "one person, one policy" when necessary; Resolutely crack down on lawless elements who plan, organize and direct disturbances among cadres and workers who petition, and typical elements who take the opportunity to beat, smash, rob and burn. Third, under the premise of ideological education and persuasion, a small number of illegal petitioners who have been entangled for a long time, maliciously harassed and interfered with the normal working order of the organs should be dealt with according to law and explored. At the same time, it is necessary to study countermeasures in combination with the actual work, formulate reasonable, legal and feasible countermeasures, provide necessary legal protection for standardizing the order of letters and visits, and ensure the long-term stability and healthy development of letters and visits.