What is mobile 400 telephone service? How to deal with it

Mobile 400 service is a service provided by China Mobile for group customers, and the communication expenses are borne by both the calling party and the called party. This service provides enterprises with the national unified number 400 1/4007, which can realize the transfer of calls made to this number to a preset telephone number or call center, and the calling party bears the local call charges or roaming call charges, and the enterprise pays the local or long-distance communication charges according to the actual calling place and incoming time of the calling party. On the basis of providing voice service, Mobile 400 service also adds application services such as SMS interaction, MMS marketing and virtual call center to help enterprises build a comprehensive access portal for marketing promotion and customer service.

400 telephone is a shared service between the calling party and the called party, that is, the calling party bears the local telephone access fee and the called party bears all the incoming call answering fees. At present, it is widely used in multi-industry pre-sales and after-sales service consultation.

400 telephones are divided into 4006 (China Unicom), 4007 (China Mobile's former Tietong), 4008 (China Telecom), 400 1 (China Mobile's new section), 4000 (China Unicom's new section) and 4009 (China Telecom's new section).

The 400 telephone is a virtual phone switchboard designed for enterprises and institutions with unified numbers all over the country. All incoming calls to the 400 switchboard number are transferred to the preset fixed telephone, mobile phone or call center line. The 400 telephone switchboard is only responsible for handling incoming calls, not outgoing calls. Telephone charges are shared by enterprises and users who dial 400, and callers only pay local telephone charges. The 400 hotline embodies the sense of enterprise service and is a symbol of credibility and strength.

Use a 10 digit 400 number to bind the company's original telephones. From then on, it is only necessary to publish the only 400 number in the country, which is unified and easy to remember. When your customer dials the 400 number, you can transfer the call to the original different number of the company according to your settings. If the customer remembers the number 400, it means remembering the enterprise.

When the company needs to replace the original phone due to reasons such as moving, the 400 number does not need to be replaced, just replace the phone bound under the 400 number, and the business will never be lost. The 400 number applied by the enterprise is the only virtual number in China, which can be unchanged for life. When the company moves (even if it moves across provinces), it only needs to change the physical phone number (landline and mobile phone) bound under the 400 number, and the old customers can still dial as usual, and none of them will be lost. It also saves you a lot of expenses for reprinting promotional materials and the trouble of notifying old customers one by one.