What does the municipal hotline 12345 mainly manage?

The municipal hotline 12345 mainly manages the following aspects:

1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;

2. Non-emergency help within the responsibility of the organizer;

3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;

4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;

5. Other matters that should be accepted.

Knowledge expansion:

12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.

202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,

202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened. On April 23rd, the General Office of the State Council issued the Opinions on Promoting the Efficient Linkage between the Government Service Convenience Hotline 12345 and the Alarm Service Desk 10 (Guo Ban Fa [2022]12).

Before the end of 20021,the number of "1230 1 national unified tourist information service telephone" will be cancelled, and all kinds of tourist complaints will no longer be accepted and forwarded through this channel, and the tourist complaint telephone will be answered by "12345 government service convenience hotline" in all localities.