Why can't my mobile phone open the photos sent by others?

1. What's the matter that the other party can't open the picture sent by the mobile phone?

If the mobile phone sends a picture and the other party can't open it, I suggest you refer to the following:

1. If a contact appears this phenomenon, it may be that there is something wrong with the other party's mobile phone. Suggest the other party to check the relevant settings of the mobile phone.

2. All contacts send pictures with this phenomenon. I suggest you check whether the network signal is stable, you can restart your mobile phone and try to change your geographical location.

3. Try to replace another SIM card.

4. Standby-Applications-Settings-Application Manager-All-Open Information-Clear Data Attempt.

5. Back up data (contacts, text messages, pictures, etc. ) and restore factory settings (Settings-Reset/Privacy-Restore Factory Settings).

If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and mobile phone to the local after-sales service center for professional engineers to help you test.