The mobile phone stopped, and the phone bill has been paid, indicating that the payment was successful, but I couldn't receive the text message and make a phone call. What happened?

When the phone prompts to stop, the following situations may occur:

1. If the phone bill is overdue, you can pay it off. If the telephone bill is overdue, the cancellation time will be calculated from the month following the historical arrears, and the pre-sale number will be overdue for two months. The pre-sale number needs to be restored in the business hall, and the cancellation number will be processed for three months.

2. After handling the business of stopping the machine and ensuring the number, you can apply for the initiative to resume the machine, and the resumption will take effect immediately.

The telephone bill is valid. If it is not used up within the validity period, it will be turned off after this period (that is, it will be turned off when the validity period expires). You can recharge this part of the phone bill or apply for extending the validity period of the phone bill for reuse.

4. If it is the sub-number of family payment or agency payment, when the main number stops, the sub-number will also stop (regardless of whether there is a balance in the member's personal account).

5. The downtime at the beginning of the month may be due to the incomplete deduction of last month's fees or the excessive use of the package quota this month (some package fees are deducted in real time).

6. The mobile phone number has not been deactivated in the real-name registration system; You need to bring your ID card to the business hall to register in real-name registration system.

If you still have questions, mobile customers can consult local customer service at 10086.