My mobile phone number of China Bank has changed. What if I can't accept the online banking verification code?

What should I do if the mobile phone transaction code of China Bank is not received?

Please check whether you have kept my mobile phone number correctly first. You can call the customer service hotline of China Bank at 95566, and the staff can help you check the reserved mobile phone number in the system.

1. If it is not your mobile phone number or 1 1 8, it is recommended that you change it at the counter of China Bank with your personal online banking account card/passbook and the valid identification for issuing this card/passbook.

2. If the mobile phone number is correct:

(1) Please confirm that the receiving mobile phone can be used normally and the signal of the local operator is normal.

(2) It is recommended to check whether the software for intercepting short messages is installed on the mobile phone, or try to restart the mobile phone after turning it off.

(Answer time: February 23, 2024)

The above contents are for your reference. Please refer to the actual business regulations.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GOAPP to handle related business.