The most comprehensive template for store WeChat and SMS marketing techniques!

WeChat is a magical tool. How can terminal store sales staff use this magical tool to create greater performance and benefits for themselves? Excellent store sales personnel must have a set of WeChat templates with their own unique style; today I will share with you a WeChat marketing template that you can use directly.

Self-introduction template

1. Hello, Brother Liu! I am Xiao Zhang from xxx who called you just now. Please add my WeChat ID.

2. Hello, Sister Liu! I am Xiao Zhang, the store manager of xxx brand. I hope I can help you when you choose building materials for your new home decoration.

3. Hello, Brother Liu! I am Xiao Zhang, the property manager of our community. When decorating your new home, we considered that in order to give you peace of mind, we specially organized promotional activities with XX decoration company and XX building materials brand. Strive for peace of mind and protection for the owners of our community.

The first impression directly affects whether you are willing to continue to interact with that person. At the same time, self-introduction is also a manifestation of politeness and self-cultivation. A successful self-introduction contains three points: brand, name, and industry.

Daily follow-up speech template

1. Make an appointment to meet

Dear Mr./Ms. xx (Boss/General Manager) Hello! I am Xiao Zhang from xxx whom I contacted you by phone/text message last time. Because you are quite busy every day, in order to save your time to the maximum extent, I have made a rough budget and plan for you in advance based on your needs. . We look forward to discussing the details of the plan with you as soon as possible and ultimately helping you choose the most suitable product.

2. Sincere thanks

Dear Mr./Ms. xx (Boss/General Manager) Hello! Thank you very much for patronizing the xx brand store despite your busy schedule. If you think we have any shortcomings, please feel free to criticize and correct us, and we will try our best to correct all shortcomings. If you feel that our products and services can meet your expectations, we look forward to your coming to purchase again. I wish you a happy life and a healthy family!

3. Event Promotion

Dear Mr./Ms. XX (Boss/General Manager) Hello! In order to repay the support and love of new and old customers, the xxx brand jointly organized the xxx president's signing event (factory direct supply/big brand group purchase) in conjunction with the factory headquarters. xx profit sharing (free order/half price/flash sale/special price), xx luxury gift (the "profit" and "gift" to customers must be mentioned first, this is the biggest temptation), limited to xx places, all on x month x day xxx (address). The consultation phone number is xxxxxxx (if you have any consultation, it is not advisable to be too specific. We will talk about it in the store and on site). We look forward to your visit and tasting!

4. Decoration suggestions

Hello, Brother Liu! I am Xiao Zhang from xxx who called you yesterday. I heard from a friend that your home is about to be renovated. If you want to find a decoration company, I have a few good designers to recommend to you...

Hello, Brother Liu! I am XX, the manager of XX brand. I heard that you want to find a contractor to decorate by yourself. I happen to know a few foremen here who are very serious about their work. If you need it, I can help you contact them. In addition, our store will open in a few days. There happens to be an event that is very powerful. You can come and learn about it first.

5. Product Suggestions

Dear Mr./Ms. XX (Boss/General Manager) Hello! I am Xiao Zhang of xxx. Based on your decoration style, xx area of ????the living room (kitchen/bedroom/bathroom/children’s room/study), lighting conditions, and if there are elderly people/children at home, when purchasing xx products , need to pay attention to the specifications (material, function, color, anti-skid performance)... I wish you good luck with your renovation and prosperity in your move-in!

Based on the customer's words and deeds, etc., determine the customer's real needs, not just product needs, but also what the customer really needs at this moment.

Daily greeting templates

1. Weather forecast

Dear Mr./Ms. xx (boss/general manager) Hello! After a tiring week of work, you can take part in relaxing activities such as traveling during the weekend. Due to the changeable weather in recent days, I hope you will pay more attention to maintenance.

Xiao Zhang from xxx, I wish you a happy weekend and happiness every day!

2. Living Index

Dear Mr./Ms. xx (Boss/General Manager) Hello! This weekend's car washing index is x, shopping index is x, sun protection index is x, UV index is x, transportation index is x, travel index is x, dressing index is x, and boating index is x. Xiao Zhang from xxx, I wish you a happy weekend and happiness every day! (The living weather index can be found on Baidu Weather, and Xiao Zhang of xxx is at your service)

3. Seasonal health care

Dear Mr./Ms. xx (Boss/General Manager) Hello! Recently, it belongs to the xx solar term phase (the weather has obviously become xx). In xx weather, liver fire, qi and blood are prone to xx. Xiao Zhang of xxx warmly reminds you that you need to pay attention to xx in terms of diet, xx in work and rest, xx in exercise, and xx in work.

4. National Holidays

Dear Mr./Ms. xx (Boss/General Manager) Hello! As the xx festival approaches, Xiao Zhang from xxx wishes you a better career, peace and harmony in life, prosperity and wealth in decoration, and good-quality and low-priced xx (products).

5. *** Same holiday

Dear Mr./Ms. xx (Boss/General Manager) Hello! One month (year) ago today, I was honored to meet you (xx brand products are honored to be purchased by you), that is to say, today is the full moon that we met (you have purchased xx brand products for one year) Good times.

Thank you sincerely for your support and love for our xx brand! If you have relatives and friends who are also renovating, I hope you will give us your kind words. We would like to thank you for your support! After adding customers on WeChat, we must maintain daily contact with customers to create a good and harmonious relationship and let customers feel that we care and value them. The important thing is to keep doing it and conduct daily greetings and promotions to customers regularly and skillfully.

Style exploration template

1. Exploring style needs

1. Hello, Brother Liu! Have you seen the renderings of the two products I just sent you? Now these two products are the best-selling products in our store. I don’t know if you like it or not. Last time I heard you say that our home is decorated in a simple European style. I have selected a few new products and sent you their renderings.

2. Hello, Mr./Ms. XX! Recently, the company has released a new product. I personally think it is very suitable for you. I will send it to you first. If you are not satisfied, you can come to the store to visit and learn more. We have professional designers who can tailor it to your style. Customize a set of plans suitable for your home decoration. Can you tell me which style you plan to use? I can also recommend suitable products for you based on your style! —Xiao Zhang from xxx.

Purpose: To test product recommendations to customers and elaborate on our advantageous services and other information. It mainly includes three points: style, professionalism and product recommendation.

2. Effect display

During the sales process, we need to segment customers and clarify customer needs. There is no doubt that customers are pursuing high-quality, cost-effective products and services.

Our service must be upfront. Contacting customers means discovering customer needs, recommending products in a targeted manner, and learning to use various display effects of products to attract customers into the store. There are three ways to display effects: product renderings, panoramic renderings, and real-life renderings.

Talk: Hello Mr./Ms. xx! This is the display effect of several products we have carefully selected for you based on the style you requested. I hope you will be satisfied. If you feel dissatisfied with the picture effect, you can directly go to the store for consultation or I will take you to the decorated building in your community. Can you see the actual effect at the customer's home? ——Xiao Zhang from xxx.

For the purpose of exploring customer needs again, if the judgment is inaccurate, you can first throw out different points of interest to stimulate customer needs. The specific language can be adjusted based on customer feedback.

Appointment measuring and measuring skills template

1. Make an appointment with the shopping guide store manager

Hello, sir/madam! We are pleased to inform you that you have received the opportunity to measure and draw from us for free! Measuring time: XX month XX day XX hour; designer: xxx's Xiao Zhang 18888888888; the designer will contact you in advance before departure. If you have any questions, please contact me by phone or WeChat. I wish you a happy life!

2. Designer appointment

Hello Mr./Ms. XX. I am Xiao Zhang, the designer of xx brand. I will take measurements according to your appointment time. I'm going out now to take your measurements. Is your address xxxxx?

The customer's answer is yes: Okay, it will take about xx to get to your place. I estimate that I can arrive at xx, is that okay?

The customer responded that it would be postponed for more than a week or canceled: In that case, I won’t go to measure the scale today. If you are sure when you can measure the scale, please contact us in advance, thank you! (And feed back the information to the home consultant for follow-up.) Obtaining the opportunity to measure is the beginning of identifying prospective customers, and it is also the basis for closing the deal. You can understand the customer's current decoration situation and needs face-to-face through the ruler, and give different suggestions and follow-up follow-up methods based on the information learned, thereby increasing the transaction rate.

Project design speech template

1. After the measuring stick

Hello Mr. XX, through our detailed communication today, I am very confident that I can Your plan is designed to become the warm home of your dreams. Our team and I will carefully produce your design plan in the next 4 days. We expect to see the plan on XX. At that time, we will call you to make an appointment to see the specific time of the plan. Thank you again Mr. XX for your trust and support! Xiao Zhang of xxx.

2. Under design

Hello, Sister XX, last time you asked me about the color of the tiles, I discussed it with the team after I came back, and based on the style you like, I think You can consider light colors and wood grain colors. At the same time, the wall is still beige, but the color must be lighter...

Purpose:

1. To deepen the customer's impression of you;

2. Tell the customer that I care about your solution, I am carefully crafting your solution, and our team is caring about your solution! Let the customer feel very happy (so many people care so much about his plan), and at the same time feel grateful to us.

3. Customer concerns

Are your ceramic tiles suitable for my home?

What kind of effect can you design for me? How is your design level?

Can you design the decoration effect I want?

If these questions can be answered immediately and the results can be directly seen by the customer, then where will the customer go if they don’t place an order with you?

Template for invitation to enter the store

1. Promotional appointment

Mr. Liu, our XX designers have carefully crafted your design plan. I’ve seen it, it’s really, really beautiful, and I’d like to tell you some good news. We’re holding a large-scale “XXX” promotion this weekend. The intensity of the event is quite large. It’s much more cost-effective than when we don’t usually do events. You really are. What luck!

If you come over this weekend and are satisfied with the plan and the price is right, it will be a great deal if you can make a decision (implying that the customer will make a deal, implying that the customer needs to bring money). You see, it is Saturday. Is it more convenient to come here or on Sunday? ——Xiao Zhang from xxx.

Hello, Mr. Liu! I saw the plan our designers made for you, and it is really great. However, some details may change after you come over to look at the plan, so the price will also change. In addition, we have several weekend promotions. Heavy discounts, gifts, and prizes. I have to wait until you arrive at the store to explain it to you in person! Would it be more convenient for you to come here on Saturday or Sunday? ——Xiao Zhang from xxx.

2. Plan appointment

Hello, Mr./Ms.! The plan for your home has been designed, and some of the picture effects have been sent to your mobile phone. However, there will be some color difference in the form of pictures. It will be more intuitive to see it with the real thing. Come to our store at a time that is convenient for you. If there is anything in the plan design that you are not satisfied with Wherever possible, we can also make timely adjustments and modifications.

We have a special car to pick you up. Do you have time this Saturday morning? ——Xiao Zhang from xxx.