Liaoning women bought sweaters online and found that they were all red ants when they arrived. How should she protect her rights and interests?

A woman in Liaoning opened the clothes she bought online and found hundreds of ants crawling out of the package, which was terrible. On September 8th, Ms. Chen bought several winter clothes at one time in an online shop, and the prices were very cheap, around 20 yuan. Ms. Chen intends to make a cheap clothing evaluation with these clothes. A few days later, the clothes were delivered to Ms. Chen. After receiving the clothes, Ms. Chen began to open the courier and took out one of them to try on. Besides, there was a sweater on the sofa, and I didn't try it on.

After a day, Ms. Chen suddenly found some ants crawling on the sofa at home. Look carefully, isn't this the red ant on the Internet? Ms. Chen was trapped at that time. How did the red ant climb to her house? Ms. Chen quickly found the source of the ants and picked up the clothes on the sofa one by one. As a result, she found that there were red ants on every dress, and the sweaters that she didn't try on were the most. When Ms. Chen shook, the red ant fell.

If you have intensive phobia, you will faint. Ms. Chen quickly cleaned up and found that there were about hundreds of red ants. Looking at so many red ants, Ms. Chen quickly glued them one by one with a hair adhesive. Ms. Chen looked for red ants all night. Ms. Chen responded to the customer service of this store, and the other party has already refunded, but she does not admit that these red ants belong to their store. The customer service said that their store's warehouse is on the fourth floor, and it is a brand-new warehouse, so there can be no red ants.

Ms. Chen had to post on the internet to dry clothes, red ants, and defend rights. The owner of this clothing store contacted Ms. Chen after seeing it, apologized and was willing to bear the cost of subsequent pest control. The store said it might be that there were ant eggs on the clothes when the buyer returned them last time. They didn't find that their clothes were cheap because of foreign trade, not second-hand. Ms. Chen said that she spent more than 400 times to find a professional to deworm and consider moving.