Customer Service of cathay pacific fund Management Co., Ltd.

1. Telephone consultation: from Monday to Friday, from 8: 3 to 2: , manual financial consultation, account inquiry, investor's personal information improvement, etc.

2. All-weather 7*24-hour telephone self-service inquiry (net fund value, account information, company introduction, product introduction, transaction rate, etc.).

3.7*24-hour message box. If you are not in the working hours or your seat is busy, you can leave a message and the fund manager will call back as soon as possible within 2 working days.

4. Direct selling customers can open telephone self-service transaction and fax transaction after signing the remote transaction agreement. 1. Investors can ask for advice, suggestions, complaints and other needs through letters, emails, faxes, etc. The fund manager will give a reply within 7 working days at the latest according to the urgency, and give follow-up feedback at any time during the processing.

2. for letters delivered on non-working days, the fund manager will postpone the reply for one working day. 1. information inquiry:

fund net value, company dynamics, company and fund announcements, investor's personal account information, sales outlets, enterprise annuity information, etc.

2. fund online trading:

China merchants bank card users, China construction bank longka savings card users, agricultural bank jinsui card users, China unionpay CD card senior users and industrial bank debit card users can open accounts and trade online through the fund manager website.

3. Modification of customer information on the website:

Investors can modify and improve customer information under the account inquiry column of the fund manager's website.

4. Operation Guide:

Investors who are engaged in direct sales, consignment sales or online trading can get detailed operation procedures.

5. Online service:

WEBCALL manual online consultation service (every Monday to Friday, 8: 3-2: ), customer message board, transaction guide, and direct sales document download

6. SMS and email customization:

Free SMS and email consultation can be customized through the "account inquiry" column on the homepage of the website.

7. Cathay Pacific QQ Link:

Investors can get timely online service support by joining Cathay Pacific QQ Group.

8. information disclosure:

disclose the positions, assets, investment income and other information managed by the fund manager according to the law, so that investors can know the latest situation of the company's fund operation regularly.

9. Financial information:

At present, financial information products include Market Weekly, Quarterly Strategy Report, cathay pacific fund News, Latest Market News, Comments on Market Hotspots, etc., to show investors the company's market research results and exchange market research opinions.

1. interactive zone:

it provides an online platform for investors to participate in various financial activities of the company, including the introduction of the latest activities, on-site activity reports, online activity participation, etc. Investors can apply for subscription (unsubscribe) of free SMS messages by calling the fund manager's customer service phone number and website.

1. net value subscription: send the weekend net value of the holding fund to all investors who subscribe to this service every Saturday morning.

2. dividend notice: when its fund pays dividends to investors, the fund manager will send a short message notice, and investors can modify the dividend method and check the dividend situation in time.

3. Birthday and holiday wishes: The birthday is a holiday, and the fund manager will send blessings to investors in time.

4. issuance notice: whenever a fund manager issues a new fund, he will inform the existing investors at the first time.

5. transaction confirmation: the confirmation results of the investor's application for fund subscription, redemption, modification of dividend distribution, etc. will be confirmed on T+2, and the transaction results will be informed by SMS.

6. Mobile information publication: It provides the mobile version of company information products customized by investors, so that investors can keep abreast of the latest market information at any time.

V. Information sending service

On the premise of obtaining the accurate postal address and postal code from the sales organization, the fund manager will be responsible for sending the following information:

1. Account card and account opening confirmation

Send the account card and account opening confirmation to the investor within one month after the account opening confirmation.

2. Statement of fund investors

Statement of fund investors includes quarterly statement and annual statement. Quarterly statements are provided quarterly, and sent in writing to the holders with transactions within one month after the end of each quarter. If investors have no transactions during the quarter, the fund manager will not mail the quarterly statements, and the annual statements will be sent in writing to all holders within one month after the end of each year.

3. In order to strengthen information communication and exchange with investors, fund managers will also send market-related information of other companies to investors from time to time. Fund managers send Cathay Weekly to investors who subscribe to mail services every week, and occasionally send Cathay News, Market Changes, Fund Announcement, etc.

1. Guotai Weekly: It includes the net performance of the funds under the company, the announcements of the company and funds, and the company's dynamics, so as to facilitate investors to know all kinds of information in time.

2. Cathay News: timely comment on hot macro-economy, macro-policies, changes in the securities market, important company announcements, the first notice of activities, and answers to hot issues that investors care about.

3. The Latest Announcement: provides investors with timely information on the regular and irregular announcements of the company's fund products and managers. 1. Diversified ways of placing orders by entrustment: investors can place orders through counters, telephones, faxes, online transactions and other trading services provided by fund managers and their sales agents.

the fund manager provides investors with electronic fund transactions including ICBC debit card, China Merchants Bank Card, China Construction Bank Dragon Card, Agricultural Bank Jinsui Card, Industrial Bank debit card and YinUnicom CD card through the company website, and enjoys corresponding preferential transaction rates.

2. Inter-fund conversion service: investors can convert fund products other than Jinding under the fund manager in the same sales organization. At present, the converted sales organizations have been opened: cathay pacific fund Company Direct Sales (including online transactions), China Construction Bank, China Bank, China Merchants Bank, Postal Savings Bank and Guotai Junan, CITIC Jiantou, Haitong Securities, Galaxy Securities, CITIC Jintong, China Merchants Securities, orient securities, soochow securities, Industrial Securities, Guangfa Securities, Shanghai Securities, Hongyuan Securities, Guosheng Securities, CITIC Securities, Everbright Securities, Wanlian Securities, and so on. Investors can handle this business at all relevant outlets. If other sales organizations open this business, the fund manager or agency will make an announcement in time.

3. Regular fixed investment plan: investors can apply in the fund sales organization, and agree on the deduction time, amount and method of each period. The sales organization will automatically complete the deduction and fund subscription application in the bank account designated by the investor on the agreed deduction date of each period. Investors can handle this business at all relevant outlets. If the sales organization opens this business, the fund manager or the agency will make an announcement in time. 1. Investors can complain about the services provided by fund companies and sales outlets by calling the fund manager's customer service center or by letter, email or fax.

2. For complaints accepted on working days, in principle, we should reply in time on the same day. For complaints that cannot be answered in time, the fund manager promises to reply within 2-7 working days.

3. For complaints filed on non-working days, the fund manager will reply on the extended working day.