Lenovo A789 backed up the address book and SMS when it was restored to the factory settings, but it was garbled when it was opened after the factory settings were restored. What should I do?

If personal data is backed up by the "backup and recovery" software that comes with the system, the backup file is saved in a special format and cannot be opened directly for viewing. You also need your own backup and recovery software to read and recover. If you open it by force, it may be garbled.

If you need to restore the backup data, you can click "Backup Restore", select the file to be restored from the backup list, check the object "Contact, Information, Call Record, Application" to be restored, click "Restore", and the system will pop up a restore reminder, select "Continue" and restore according to the prompt.

Remarks: During the recovery process, the existing corresponding data on your mobile phone will be cleared and new data will be written. Please understand.

If you still can't operate the recovery after trying the above methods, it is recommended that you try to confirm and operate the following:

1. Go to "System Settings-Storage" of the device to see if the internal storage space is insufficient. You need to delete the useless data in the corresponding memory card to free up space.

2. It may be that the system file is unstable and the system is damaged, so I suggest you connect the data cable to the computer first, turn on the USB flash drive function, copy the backup folder on the memory card, and then take the time to go to the local Lenovo after-sales service center and ask the engineer for help.

Official website authorized maintenance site inquiry:/Lenovo /WSI/ station/service station.

You are welcome to contact us at any time or visit Lenovo Lewen Bar () for consultation and understanding.