What is the difference between 12333 and 12370?

The national labor and social security telephone consultation service special numbers "12333" and "12370".

The Ministry of Human Resources and Social Security once issued the "Notice on the Continued Use of National Public Welfare Service Numbers 12370 and 12333" (Renshe Information Letter [2009] No. 35), clarifying that 12333 is used to provide services to the public Human resources and social security public service, 12370 is used for business policy consultation on civil servant management and civil servant recruitment and other services.

The "12333 Intelligent Inquiry" intelligent service system focuses on human-computer interaction "dialogue" services by organically integrating the knowledge base of the 12333 Telephone Consultation Center and the massive information resources of the Municipal Human Resources and Social Security Bureau portal website method, realizing the innovation of website online consultation form and interactive process.

Extended information:

Labor Bureau Manual Services

National labor and social security telephone consultation service special numbers "12333" and "12370".

(1) Accept reports, complaints and consultations on labor and social security business in the province;

(2) Provide national and provincial laws, regulations, rules and normative documents on labor and social security Inquiry service; ?

(3) Providing consultation services on the procedures of the Provincial Department of Labor and Social Security;

(4) Providing the Guangdong Provincial Social Security Fund Administration’s social security business procedures and insured units and personal information inquiry services;

(5) Provide Guangzhou urban employee basic medical insurance information inquiry services;

Service methods provide both manual and automatic services in Mandarin and Cantonese .

Main functions: Answer policies, accept reports and complaints, send fax documents, play policy Q&A recordings, send mobile phone text messages, send emails, reply to messages; automatically listen to policy Q&A recordings, automatically request fax documents, automatically Check social insurance information, etc.

Automatic service time: Provide service 24 hours a day.

Manual service hours: Monday to Friday (excluding holidays) Morning: 8:00-12:00? Afternoon: 14:30-17:30

Call method: In Guangzhou area, dial directly: 12333. Other areas: (020) 12333　

Charging standards: Communication fees are charged by the national telecommunications department in accordance with regulations, and no other fees will be incurred.

Baidu Encyclopedia 12333