The courier always sends the wrong message.

If no one sent you a courier, you should have sent it by mistake.

This kind of mistake often happens in the express delivery system. You can call the courier or the courier's office. If someone sends you a courier, it may be a delivery error, and you need to call to correct it. It's basically not fraud.

1. Call the courier who submitted the item (the courier's telephone information will usually be displayed when inquiring), ask him to confirm whether it is really put in the courier cabinet, and then ask him to help you take it out. This is the quickest way.

2. The second method is to call the customer service hotline above the express cabinet. The customer service hotline will generally ask you to quote the courier number for inquiry, and then give the customer service the correct mobile phone number of the cargo contact person, which operation can also be taken out. This has certain operation steps, but it is also very convenient.

Express delivery is divided into broad sense and narrow sense. Express delivery in a broad sense refers to the express delivery of any goods (including bulk goods); In a narrow sense, express delivery refers to the emergency delivery service of business documents and small pieces. The research and analysis object of this textbook is mainly the express delivery industry in a narrow sense. From the service standard, express delivery generally refers to the express delivery service completed within 48 hours. From the definition of express delivery, we can sum up the following three characteristics of express delivery:

From the economic point of view, express delivery is a branch of logistics industry, and the study of express delivery belongs to the logistics category.

From the perspective of commercial operation, express delivery is a new mode of transportation and an important link in the supply chain.

From the business nature, express delivery is a new service trade with high added value.