Who is responsible for the delivery of the wrong meal?

Legal analysis: the treatment of sending the wrong meal: the first case, sending the wrong address, in the case of sending the wrong address, there is a case where we didn't order the food, but the delivery staff sent it. In this case, I suggest that the received partner explain the situation to the rider and ask him to contact the person who ordered the food or contact the merchant. After all, treat people as needed. It would be too bad if the goods we ordered were delivered to others. Besides, we are not too poor to eat a meal. At the same time, if you are a small partner who hasn't received the meal yet, click on the order details to see if you have filled in the wrong address, and then contact the delivery staff as soon as possible to see if the meal has been delivered to the wrong place. Try to get the delivery man to take back the unused ones. If you have already eaten, please contact the merchant for consultation. If it is your own reason, it is not your own reason to investigate the responsibility and apply for a refund or compensation. In another case, we ordered an order and got mixed up with someone else's address. In this case, if we find it before dinner, we can contact the takeaway directly, explain the situation to him and ask him to replace it in time. If you have already eaten, after contacting the food delivery officer, I suggest you contact the food delivery officer of Meituan again to help handle it, coordinate the interests among you, the original owner of the meal, the merchant and the food delivery officer, compensate the difference and investigate the responsibility. In the second case, if you send the wrong food, don't worry that you have received the wrong food. Check whether the address and name on the takeaway list are yours. If only the food is wrong, then determine whether it is provided by the merchant. If there is something wrong with the food, you can contact the merchant directly, and you can ask for supplementary food or compensate the difference according to the difference of the food. Of course, if it is super delivery, hehe, you can accept it directly. If the delivery is wrong, then find out which link is wrong and see if it is convenient to replace it. If it is inconvenient to change, we can see if you can accept this meal. If it's acceptable, forget it and let nature take its course. If it is not acceptable, apply for a refund, return the goods to the takeaway, and then contact the Meituan takeaway official to make a complaint. There may be a compensation red envelope. Because the situation and reasons for sending the wrong meal are different, whether it is dissatisfaction or anger, it is recommended that the friends handle it calmly, don't be angry with themselves, contact the official directly, and investigate the wrong link, whether it is a refund, a difference or a complaint.

Legal basis: Article 48 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if a business operator provides goods or services under any of the following circumstances, it shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law: (1) The goods or services are defective; (two) the goods do not have the performance that the goods should have and are not explained at the time of sale; (three) does not meet the commodity standards indicated on the commodity or its packaging; (four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.; (five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods; (six) the number of goods sold is insufficient; (seven) the service content and fees are in violation of the agreement; (8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses; (nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations. Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.