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What if the bank card password is locked?
1. If the transaction password of debit card is entered incorrectly for three consecutive times in each transaction channel within one day, it will be locked. You can unlock or reset your password at any branch of our bank with your valid ID card and bank card (no agent). In addition, if you use personal banking, you can click "Home → My Account", select the debit card to unlock, enter the "Debit Card Details" page, click "Password Unlock", enter the correct password and pass face recognition, then unlock the password.
2. If the credit card password is entered incorrectly for three consecutive times, it will be locked. You can call our credit card customer service hotline 4006695599 to apply for password unlocking or resetting.
Tips: For the safety of your funds and information, please don't tell others your bank account number and password in any way, and don't tell others the SMS verification code sent by the bank in any way.
(Answer time: April 6, 2023. In case of business changes, please refer to the actual situation. )
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