Will a complaint of malicious harassment against a buyer who has been contacted by phone or text message be established?

Will be established. Taobao is still very strict in handling complaints of malicious harassment. If the harassment of others is ordinary, the member store will be blocked for 7 days. If the harassment of others is serious, 12 points will be deducted each time. If the harassment of others is particularly serious, it will be regarded as a serious violation and 48 points will be deducted each time. In serious cases, the account will be permanently frozen.

Will a complaint of malicious harassment against a buyer who has been contacted by phone or text message be established?

Will be established.

Taobao is very strict in handling complaints about malicious harassment.

First of all, please verify whether there are frequent phone calls or telecommunications, Aliwangwang harassing buyers, etc.

If you have not been contacted, please explain on the appeal page and wait for verification by the handler. Please pay attention to the time and frequency of communication. Generally, do not contact at night to avoid disturbing the buyer.

It is recommended that both parties try to negotiate amicably to resolve misunderstandings and withdraw complaints. If the customer does not answer the phone, do not contact them multiple times and try to use Aliwangwang to communicate.

If the harassment of others is ordinary, the member store will be blocked for 7 days; if the harassment of others is serious, 12 points will be deducted each time.

If the harassment of others is particularly serious, it will be regarded as a serious violation and 48 points will be deducted for each time. In serious cases, the account will be permanently frozen.

(Including but not limited to mailing coins, profits and other objectionable items to members)

Definition of malicious harassment:

Malicious harassment is It refers to the behavior of the seller using bad means to harass the buyer during or after the transaction and hindering the buyer's rights and interests in satisfactory service.

Buyers can initiate malicious harassment to defend their rights. If the rights protection is established, 12 points will be deducted each time;

If the circumstances are serious, it will be regarded as a serious violation and 48 points will be deducted each time.

Conditions for initiating malicious harassment complaints:

1. Non-Tmall transactions, within 0-15 days when the transaction status is "Transaction Successful";

2. Purchase Everyone has given a neutral or negative review and both parties have completed mutual reviews.