What if Ctrip? Com didn't receive the confirmation message but was told to impound the money?

Hello! We are deeply sorry for what happened to you.

Ctrip has a credit card payment agreement with the bank. If a customer does not use the hotel guarantee to stay, Ctrip can provide the corresponding order information to the bank, and the bank can transfer money directly. When booking non-check-in deduction statement, Ctrip website and telephone booking, Ctrip has clearly prompted or informed.

As for the situation that you can't receive SMS, please check whether SMS interception software is installed. The problem that notification messages are intercepted by software does occur from time to time.

If you have any questions, I suggest you call our customer service, and someone will serve you.

For more information, please visit Ctrip's website: Hotel column: /#c=baiduzd.

I hope my reply is helpful to you. Thank you for your question! I wish you a happy life.