Vivo mobile phone can't receive information and can't send it out.

Case 1: Some short messages cannot be sent.

1. Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is not enough, sending SMS will fail.

2. Please use the test statement to send a short message to confirm whether the other party can receive it normally, such as sending: Hello, thank you, etc. If the other party can receive it normally, it means that the text message sent before may contain sensitive words.

3. After fixed dialing is turned on, you can only send information to the contacts in the fixed dialing list, but not to other numbers. If you want to continue sending SMS, please cancel the fixed dialing service. Enter settings-(application and permissions)-system application settings-telephone-corresponding SIM card-fixed dialing, and close fixed dialing (you need to input PIN2 code and consult the operator when closing).

4. If you can't send short messages to some short numbers, please go to the information App-three points in the upper right corner-Settings-More Settings-and send payment information. It is recommended to set it to every query.

Situation 2: All short messages can't be sent.

1. Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is not enough, sending SMS will fail.

2. Try to switch flight modes, trigger the network and try again.

3. Third-party SMS applications may have compatibility problems. It is recommended to use the SMS app that comes with the system, and go to Settings-Applications and Permissions/More Settings-Permission Management-Permissions-Default Application Settings-Information and set it as Information.

4. Enter information-click on the dot in the upper right corner-Settings-More Settings-SMS center number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

Note: You can also check the number of the local SMS center by checking other mobile phones using the SIM card of the same operator.

5. It is suggested to put the SIM card on other mobile phones to send SMS test. If it still fails to send, it is recommended to consult the operator's customer service.

6. Enter Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings-Restore.

Note: Restoring all settings will not delete any data or media files, but only restore all settings of the phone. Some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation. For the safety of mobile phone data, it is recommended to back up mobile phone data in advance before operation. (You can go to Cloud Service-Device Cloud Backup-Backup Data Type-System Data-Back-Back up some backup system settings and desktop layout immediately; Cloud service-data synchronization-enable WLAN, Bluetooth, etc. Synchronize data to cloud services)

7. If the above methods can't be solved, please back up the important data of the mobile phone in advance and take it to the vivo customer service center for testing and processing.

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.

Unable to get message:

1. Some SMS/MMS messages cannot be received.

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is any third-party housekeeper software to intercept SMS/MMS.

Some security management software will intelligently filter the received SMS/MMS, so it is recommended to uninstall this application. The list of these softwares is generally named as "XX housekeeper" or "XX security assistant";

Please check if you just can't receive the SMS/MMS sent by Apple.

If you just can't receive SMS/MMS sent by Apple's mobile phone, you can receive messages sent by other mobile phones. Maybe it's because the phone number was tied to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the content of SMS/MMS contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use test SMS/MMS, such as sending: thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the SMS/MMS sent before may contain sensitive words.

Second, I can't get any short messages.

1, you can try to switch flight modes, or restart your phone after triggering the network and try again.

2. The third-party SMS/MMS APP may have compatibility reasons, so it is recommended to use the SMS APP that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. It is recommended to put the SIM card on other mobile phones to receive SMS/MMS test. If you still can't receive SMS/MMS, it is recommended to consult the operator's customer service.

4. Go to Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings and follow the onscreen instructions.

Note: This operation will not delete the software or files, but only reset all setting options; For your data security, you can back up important data before operation.

Backup: enter cloud service-device cloud backup-backup data type-system data-return-immediately back up some backup system settings and desktop layout;

Cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to cloud service.

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