A letter to Aunt Ye Yunyan costs around 300

Secret pre-sales service

The basic standard of the service industry is to make customers unforgettable

After-sales service is actually another kind of pre-sales service; pay attention to everything and serve. The subtleties are thoughtful.

Ye Yunyan thinks this way

The goal of after-sales service is to cultivate a loyal target customer base. Ping An's pre-sales services mainly focus on the following four points: 1. Pre-sales services allow customers to understand insurance, realize their own needs for insurance, and what benefits an insurance company can bring to them; 2. At the same time, convey information to customers, Let customers understand and accept Ping An; 3. Answer customers' questions about insurance; 4. Understand the customer's family information and set up appropriate insurance for customers.

Ye Yunyan does this

In Ye Yunyan’s view, the basic standards of service are nothing more than satisfaction, value for money, and unforgettable.

For example, Doing some actions for the customer's birthday is basic and should be done. It is unforgettable and value-for-money.

First example