I am a hungry businessman. On the sixth day after opening the store, I received favorable comments. Why is my comprehensive score so low? Doesn't make sense?

1, the comprehensive score is low. Because of the large number of evaluation orders or the low star rating of the merchants corresponding to the evaluation orders, the praise is five points. Judging from the pictures provided, the user only gave four points. The comprehensive score includes service evaluation, food evaluation, delivery speed, packaging and so on.

(1) The restaurant score is based on the comprehensive score of service evaluation, food evaluation, delivery speed and packaging. The star rating of the restaurant will be updated every day, referring to the data of the past 30 days.

(2) Scoring calculation formula: comprehensive rating of merchants = rating stars of merchants corresponding to rating orders/number of rating orders.

(3) Inclusion conditions: the same user has evaluated the same merchant/merchant many times in one month, and only the first three evaluations of this user will be included in the store score calculation.

2. The following three scores will be displayed in the business background, so please pay attention:

(1) Taste score = number of taste score stars/evaluation sheets corresponding to evaluation sheets.

(2) Quality score = number of quality evaluation stars/evaluation sheets corresponding to evaluation sheets.

(3) Packaging score: packaging score = rating star of packaging corresponding to evaluation order/evaluation order quantity.

(4) If you have any questions about the score, you can submit them in the feedback of help-seeking complaints, and the relevant departments will deal with them directly.

Extended data 1. If there is a bad review in the following situations, you can make a bad review complaint and improve the comprehensive score.

2. Handling rules for merchant evaluation complaints: If a merchant raises any objection to the user evaluation, it can initiate an evaluation complaint to the platform, and the platform will review it according to the certification materials provided by the merchant.

3, the evaluation of the scope of appeal:

(1) has uncivilized language.

(2) Advertising or spam messages.

(3) Sensitive words or illegal information.

(4) revealing privacy.

(5) Malicious bad reviews seek illegitimate interests.

4. Evaluate the appeal operation path:

(1) Customer-Customer Evaluation-Find the evaluation that needs to be appealed, and click Evaluation Appeal.

(2) Select the corresponding complaint type, fill in the complaint reason, and click Submit.

5, the appeal evidence evaluation requirements:

(1) There are uncivilized terms: radical or abusive words, and other information.

(2) Advertising or spam messages: guiding friends to place orders, spam messages and other information.

(3) Sensitive words or illegal information: sensitive political inclination, violent inclination, pornographic gambling and other information.

(4) Privacy disclosure: address, telephone number and other information.

(5) Malicious bad reviews seek illegitimate interests: provide information such as red envelopes and refund records.

6. Evaluate the limitation of complaint handling: after submitting the application, feedback the complaint results within 5 working days, and inform the merchants of the complaint results through background messages.

7, evaluation of complaint handling rules:

(1) Single evaluation supports 1 appeal, and the platform will limit the number of applications.

(2) When a merchant applies for an evaluation complaint about user evaluation, the platform will review and judge according to the contents of this specification.

(3) If it does not meet the acceptance scope of the evaluation appeal or the content of the certificate is invalid, judge the responsibility of the merchant and reject the application for evaluation appeal of the merchant.

Please.

(4) If it meets the acceptance scope of the evaluation appeal and the content of the certificate is valid, the evaluation appeal application of the merchant shall be approved and the evaluation shall be deleted for the merchant.

Price.

References:

Hungry? -Frequently asked questions

References:

Hungry? -Complaint handling rules in business evaluation