Why can’t I receive the school newsletter?

First of all, please confirm whether the "School Communication" is activated, and then confirm that the mobile phone is not in arrears or is down, and then check whether the teacher's number has been set to a blacklist. If not, please consult customer service.

Common problems and solutions for not receiving text messages:

1. Parents’ mobile school communication service has not been activated yet.

2. The parent’s mobile phone is in arrears or is turned off.

3. Parents’ mobile phones do not support receiving text messages sent from long numbers, because the text message codes sent by the class teacher are all 20 digits, and some mobile phones only support more than 10 digits.

4. Parents’ mobile phones do not support receiving long text messages. For example, the content of the text message sent by the teacher exceeds 70 characters. Some mobile phones can only receive content within 70 characters of a text message, and more than 70 characters cannot be displayed. .

5. Some mobile phones have functions such as blacklisting or blocking spam text messages in the text message settings. Parents accidentally set the number in while checking the text messages sent by the teacher, so the teacher then If you send a text message, the phone will automatically filter it out and no longer display it. Parents can take out the SIM card of the phone and put it in another phone, and ask the teacher to send a test text message. If it can be received on other phones, If you can't receive it on your mobile phone, then you have to check the text message settings yourself.

6. If the problem is not the above, then you need to call customer service to find out the reason. You can contact the school via the customer service phone number for enquiries.