When does the property go to work?

Days (prime time)

Days (prime time)

1. One hour before and after the owner goes to work, for example, the owner of an office building goes to work at 8:3, and the property service personnel should wait for the owner in the lobby elevator hall from 8: 15 to 9: 15, so as to guide the elevator and get familiar with the owner. For example, the owner gets off work at 5:3. The residential property service personnel can wait for the owners in the community population from 6: to 7: , welcome the owners back to the warm community, and sometimes increase interaction with the owners to collect property service fees conveniently.

second, the property management company sends blessings on the owners' birthdays, weddings, festivals and other festive days at this time, which can best touch the hearts of the owners and close the relationship between them. For example, on Women's Day on March 8th, we launched the activity of "giving away roses and leaving lingering fragrance in our hands".

third, the property management company should provide the help it can when the owner is sick, moving, etc., and show its skill in times of crisis, so as to achieve the transcendence from satisfaction to emotion. For example, if the municipal water supply of a project is stopped, in addition to giving a warm reminder in advance, an administrator will be arranged to help the upstairs owner fetch water from the first floor and send it up. Only this one move can win the good reputation of the owners!

The so-called important area of property services is the place where potential safety hazards are most likely to occur, and it is also the place that the owners must pass through every day. These locations must be taken as the key objects of attention. The specific locations are:

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Geographical location (key area)

1. Import and export If the owners can feel the smiles and greetings of the property service personnel when they import and export every day, that kind of warm feeling arises spontaneously. This is also the first level of anti-theft, and strict management can prevent safety accidents.

second, the underground garage, especially the elevator hall leading to the underground parking lot, should be clearly marked and clean.

third, the quality of equipment and facilities management in the equipment room can reflect the professional level of a property service enterprise. Therefore, property service enterprises regularly organize owners to visit equipment rooms, which can not only make owners experience the hardships of property services, but also enhance the pride of property service personnel.

in order for the owners to recognize their work, first of all, the property owners themselves should learn the criteria for judging the quality of the community! The quality can be judged by "six views":

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Harmony (judging standard)

1. The doorman's attitude towards strangers. Besides the owner/tenant, the security guard should have different reception methods for the three main types of visitors: the nanny, the milkman and the courier who often enter the community. These people enter and leave the community, but the doorman is indifferent. When a friend of the resident enters the community, does the doorman call the resident's family and register? Have temporary visitors, such as investigators and housekeepers, registered when they enter the community, and have security guards accompanied them?

second, is the public area and greening of the community neatly trimmed, can garbage be seen on the road surface, is the water quality in artificial rivers and waterscapes clean, is there any odor, and is there any mosquito flying? Can you see black dirt in public areas such as driveways, sidewalks and corridors?

Third, can you see obvious stains and rust spots on the fa? ade of the building in the building fa? ade community? Usually, if the property management company can clean the fa? ade once a year, even if it rarely does other fa? ade renovations, it can make the house surface look cleaner. If you can see that the outer surface of the house is obviously different from others-there are more iron railings and glass greenhouses installed than others, and the balcony glass window protrudes more than others, which also shows that property supervision and persuasion are not enough.

fourth, the speed of property response. The property repair call should be answered 24 hours, and the emergency repair must be made within half an hour. If it is a general repair, can it be handled within one day? If there is a complaint from the owner, how long will it take to reply and deal with it? Usually, it is a medium-level service to deal with it within 3 days.

5. Level of security. Do the patrol guards in the community know the landlord/tenant? How many times can you see the patrol guards when you walk around the community? If the community security guards don't know the owners/tenants, and the patrol frequency is low, everyone's safety will be suspended. The security guard of Vanke Property, the industry benchmark, is required to know 1% of the owners' cars in the community and 7% of the owners within 3 months of taking up their posts. Focus on WeChat official account: Property Management Circle. Are anti-theft devices such as anti-theft net and anti-creeping and stabbing installed on the fence of the residential area? Are the owners living on the lower floors particularly strengthening the security measures, installing anti-theft systems, or increasing the number of patrols and surveillance in a specific period of time? Is the closed-circuit surveillance camera monitored 24 hours a day?

VI. Status of all kinds of equipment Large mechanical and electrical equipment should be maintained every year and checked monthly. Although you can't inspect places such as power distribution room and equipment room, you can also see the quality of property management from other equipment. Whether the security door can be opened and closed normally, whether the intercom function of the building is normal, whether the elevator buttons and lamps are in good condition, whether the elevator is clean and tidy, and whether the public lights in the open air and corridors can be used normally.