Why can’t I receive bank text messages on my mobile phone?

If your mobile phone cannot receive SMS notifications from the bank, there may be two reasons: the network connection is unstable and the SMS verification information cannot be received. You may have turned off your bank's SMS notification service, or your bank card balance was insufficient when deducting charges last month, resulting in failure to send SMS messages. In addition, failure to activate mobile banking may also result in failure to receive text messages.

In response to this situation, there are three solutions to try: go directly to the bank's physical branch to make an appointment for customer service and handle it on site. Call the customer service hotline of the bank to which the bank card belongs and solve the problem through manual customer service. Use the bank's WeChat official account to seek help. For example, in the ICBC e-banking official account, enter relevant questions, such as "Cannot receive bank card SMS on mobile phone", and the system will teach you how to set up receiving SMS notifications.

Remember, you also need to pay attention to the storage of bank cards. Avoid placing them with items with strong magnetic fields such as mobile phones and TVs. Store them separately to protect the safety of the cards. In addition, according to regulations of the China Banking Regulatory Commission, starting from 2016, the same customer can only open up to 4 cards at the same bank to prevent telecommunications fraud. For more information, please refer to the relevant notification link.