Customer complaint channel

You can call 400-899-7788 to make a complaint. If you have consumption problems, you can call 123 15 to make a complaint.

If the complaint has been fruitless, you can first call the last complaint organ to inquire about the handling of the case. If there is no result, you can consider complaining to the consumer association at the next higher level, or to the local administrative organ, such as the Quality Supervision Bureau or the Industrial and Commercial Bureau, or you can bring a lawsuit to the court to safeguard your legitimate rights and interests.

After receiving a complaint, the administrative department for industry and commerce shall decide whether to accept it within seven days. If it is decided to accept the case and the parties agree to mediation, mediation can be organized and a mediation agreement can be reached;

If the decision is not accepted, the complainant shall be informed of the reasons.