Samsung mobile phone can't see short messages and call records.

The viewing method of mobile phone call records is: 1. Mobile Phone (Phone) Icon-Records-More-View Method (Filter Method)-All Records. 2. Mobile phone (phone) icon-recording-menu key-view mode-all calls. (Tip: The operating paths of different models of mobile phones may be slightly different). If you can't find the call record in the above way, I suggest you: 1. Call or answer the phone again to see if you can find the record. 2. Check whether the date and time of the mobile phone system are correct. If the date and time of the mobile phone system are incorrect, the current call record may not be displayed normally. You need to adjust the date and time of the system to the correct time and date in the phone settings. 3. If the call management software has been installed in the mobile phone, it is recommended to observe it after uninstalling. 4. If it is invalid, please go to Settings-About Equipment-Software Update (System Update)-Update (please back up the data in the equipment before upgrading). 5. If you still can't find the call record, it is recommended to back up the data in the mobile phone and try to restore the factory settings of the machine. If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and mobile phone to the local Samsung after-sales service center for professional engineers to help you test.