What should I do if the debit card of China Bank fails to receive SMS reminder?

Reasons for not receiving SMS from China Bank:

1. Customer's reason: the phone was turned off, the memory was full, the phone was out of service, and the phone stopped. Because the short message is valid for 24 hours, it will not be sent after the time limit.

2. Operator's reasons: Except for customer's reasons, the SMS arrival rate of operators is above 99%, which may usually be caused by network failure and other factors; After you send the "00000" uplink short message, the operator system (for China Mobile, only valid for China Mobile's mobile phone number) can put 95566 into the customer blacklist for shielding, which will also affect the short message reception. In this case, you can send "1 1 1". (Uplink sending "0000" can query the current service)

3. Bank reasons: Except for system failure, the transaction code was not maintained or the customer signed an abnormal contract (such as failed marking or arrears). ) will lead to not receiving text messages.

4. Other external factors:

(1) Mobile phone firewall application: You may mistakenly put 95566 in the "mobile phone blacklist", which makes it impossible to receive short messages, but you will usually find such short messages in the trash can of your mobile phone.

(2) Trojan horse or other virus software: The principle is similar to that of firewall software, that is, the virus specifically intercepts 95,566 short messages, blocks or fabricates them, so that you can't see the correct short messages.

If you can't receive the SMS, you can go to any online outlet of BOC with your debit card and valid ID card to check the SMS signing status and investigate related issues.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.