How to complain about businesses?

Legal analysis: the specific ways to complain about the merchants are: 1, and you can call the report number12315; 2. You can report by letter, fax, SMS, email and the website complaint platform of 123 15. 3. You can report directly to the administrative department for industry and commerce. There are several ways for consumer associations to handle consumer complaints: 1. Complaints that are limited by geographical jurisdiction and the respondent is clear are generally referred to the local consumer association by the consumer association at the next higher level; Or it will be transferred to the local consumer association for assistance. 2. Direct processing. Consumers' associations shall, on the premise of serious investigation, finding out the facts and distinguishing the responsibilities, make timely and fair mediation for every complaint of consumers. In mediation, the combination of "back to back" and "face to face" is adopted. As a mediator, Consumers Association should always be in the leading position, actively guide the two sides to reach a consensus, strive to achieve the purpose of mutual satisfaction, and promote the final settlement of disputes. 3. assist in handling. Cooperate with industry authorities. Asking the competent departments of the industry to cooperate can help industrial and commercial enterprises improve their operations, improve the quality of products and services, promote the improvement of the consumption environment and promote the settlement of consumption disputes within the industry.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer.

Article 47 The China Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.