Airline refund policy is popular in 2022.

Tickets purchased at any time can be unsubscribed, but there is no handling fee for return tickets during the epidemic period. According to the latest regulations of the Civil Aviation Administration of China, tickets purchased before 65438+2020128 October can be refunded without handling fee. In order to extend the Spring Festival holiday in the State Council in 2020 and continue to do a good job in the joint prevention and control of novel coronavirus epidemic, the Civil Aviation Administration requires that civil aviation passengers who have purchased air tickets before 0: 00 on June 28, 2020 and whose flight date is later than this time limit apply for a refund before the flight takes off, airlines and their ticket sales agents shall refund the tickets for the passengers free of charge within the validity period of the tickets, and shall not charge any fees. This requirement will be implemented from 0: 00 on June 28, 2020. It should be pointed out that due to the epidemic, airlines have cut some flights. In order to make effective use of the capacity during the peak hours in Spring Festival travel rush, please go through the refund procedures before the flight takes off to avoid wasting seats and ensure that passengers with real needs can travel.

Generally speaking, due to the epidemic situation, passengers will be notified on their mobile phones.

Similar to SMS informing passengers, the train of this train was temporarily suspended due to the epidemic. After receiving the SMS, passengers can apply directly on the platform of ticket purchase. Due to the epidemic, they need to refund their tickets for free. This step is actually the same as the normal refund method. Then tell the customer service realistically whether the passenger's own area belongs to the medium-high risk area or the area he is going to, and then the passenger needs to write down his specific location.

If the passenger's area belongs to the medium-high risk area, but the train departure place does not belong to the medium-high area. And the local prevention and control center stipulates that it is necessary to communicate with customer service in advance to inform the specific situation. Then apply for a refund.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 502 A lawfully formed contract shall become effective upon its formation, unless otherwise provided by law or agreed by the parties. In accordance with the provisions of laws and administrative regulations, if the contract should go through the approval procedures, such provisions shall prevail. If the failure to go through the formalities such as approval affects the effectiveness of the contract, it will not affect the performance of the obligation clauses such as approval and the effectiveness of relevant clauses in the contract. If the party that should go through the formalities for approval fails to perform its obligations, the other party may require it to bear the responsibility for violating its obligations. The modification, assignment and dissolution of a contract shall be subject to the provisions of laws and administrative regulations, and the provisions of the preceding paragraph shall apply and shall be subject to approval.

Article 503 Where an unauthorized agent enters into a contract in the name of the principal, and the principal has started to perform the contractual obligations or accepted the performance of the other party, it shall be deemed as ratification of the contract.

Article 504 A contract concluded by the legal representative of a legal person or the person in charge of an unincorporated organization exceeds its authority, unless the other party knows or should know that it has exceeded its authority, the representative's behavior is valid, and the contract concluded is valid for the legal person or unincorporated organization.

Article 505 The validity of a contract concluded by the parties beyond the scope of business shall be determined in accordance with Section 3 of Chapter VI of Part I of this Law and the relevant provisions of this Chapter, and the contract shall not be deemed invalid because it exceeds the scope of business.

Article 506 The following exemption clauses in the contract are invalid:

(1) Causing personal injury to the other party;

(2) Causing property losses to the other party due to intentional or gross negligence.

Article 507 Invalidation, invalidity, cancellation or termination of a contract shall not affect the validity of the dispute settlement clauses in the contract.