Reasons of natural gas arrears and collection measures.

1. Notice and reminder: The natural gas company will send the overdue notice and reminder to customers by letter, SMS, telephone, etc. Remind customers to pay the arrears in time.

2. Overdue penalty: According to relevant regulations, the natural gas company will charge a certain overdue penalty to customers who fail to pay the fees within the time limit.

3. Supply restriction or gas cut-off: If the customer fails to pay the arrears or refuses to fulfill the payment obligations for a long time, natural gas will take measures of supply restriction or gas cut-off to force the customer to fulfill the payment obligations.