What are the procedures for grid workers to talk about human feelings?

The process of sharing people's feelings among grid members is generally divided into the following steps:

1. Pre-preparation: grid members need to investigate and understand the residents in their area, including their basic situation, living environment, living needs, etc. So as to prepare for people's feelings.

2. Determine the target: The grid worker needs to determine which residents need to talk to according to the results of the previous investigation, usually for some special situations or residents who need to solve problems.

3. Contact the residents: Grid members need to contact the residents by telephone, SMS, etc. And inform residents when and where to talk about people's feelings.

4. Talk about people's feelings: At the appointed time and place, the grid staff will communicate face to face with residents to understand their problems and needs and record detailed information.

5. Problem analysis: Power grid operators need to analyze and summarize the collected information to determine the problems to be solved and the measures to be taken.

6. Follow-up work: Grid members need to follow up the problems, communicate and coordinate with relevant departments, solve residents' problems and give feedback to residents in time.

The above is the basic process for grid workers to talk about human feelings. Only in this way can we better understand the actual needs and problems of residents and provide better services and help to residents.