My Bank of Communications credit card is lost, how can I apply for a replacement online?

You cannot reissue directly online. You need to call the bank customer service to explain the situation and report the loss for reissue.

1) Report loss and replace card

If your card is lost or stolen, please call the 24-hour customer service hotline immediately to formally report the loss. The loss report will take effect immediately and a certain amount of money will be charged. There is a fee for reporting a loss (please refer to the charging standards for details). In order to ensure the security of your account, once the loss report takes effect, it cannot be revoked and the card will become invalid immediately.

If you need to replace the card, we will check the information with you. After confirming that it is correct, we will re-make and mail you a new card, and charge a certain amount of card replacement fee (for details, please see the charging standards). The new card will be sent to your mailing address with a new card number.

Platinum Card Service Hotline: 4008-666-888

Standard Card, Y-POWER Card, Business Card, Shanghai Travel Card, Expo Card Service Hotline: 400-800-9888

Co-branded card service hotline: 400-889-3888

Quasi-credit card service hotline: 400-809-5559

2) Damage, degaussing and replacement of cards

When your credit card can no longer be used due to damage, breakage, or degaussing of the magnetic strip, please call the 24-hour customer service hotline on the back of your credit card to apply for a card replacement.

3) Card renewal upon expiration

Under normal circumstances, our bank will automatically renew a new card for you within two months before your credit card expires. And the new card will be sent to your mailing address by registered mail without you having to go through any procedures.

To ensure your rights and interests, when you receive the new card, please sign your name in the signature box on the back of the new credit card, and activate it through online banking, mobile banking, telephone banking, two-way SMS and other channels. . After you complete the activation procedures for the new card, cut off the old card and destroy it yourself.

While you do not receive a new card, your old card can still be used until it expires. If you fail to receive a new card in time before the credit card expires, please call the 24-hour customer service hotline on the back of the credit card to inquire. If your mailing address changes, please contact us in time to avoid affecting your use of the card.

Extended information:

Bank of Communications credit card security

In order to protect your card security, Bank of Communications provides the following services to facilitate your The card offers multiple protections, freeing you from worries.

1. Password signature

You can choose to activate the function of using password to confirm transactions when swiping cards at China UnionPay merchants. If the activation is successful, you will need to use the "password signature" to sign at China UnionPay merchants. Make POS purchases (except overseas China UnionPay merchants, VISA and MasterCard merchants with signs that include "only accept credit cards" or "only support signatures", you can swipe card purchases without the transaction password) to ensure the security of your card use.

2. Transaction text message reminder and card loss protection

It is recommended that you activate the universal card worry-free service, and you can enjoy instant text message reminders for every card consumption and cash withdrawal transaction, so that you can grasp it in real time Transactions on your card, try to reduce or avoid the possibility of mistaken or stolen transactions. At the same time, you can also enjoy the lost card protection service 72 hours before reporting the loss. This protection can compensate the cardholder for the financial loss caused by the credit card being stolen.

After the cardholder loses his credit card and reports the loss to the credit card center, the insurance company will compensate the cardholder for the theft of funds that occurred within 72 hours before the cardholder reported the loss based on the actual situation. The maximum compensation amount is 100,000. RMB/household/year.

The charging standard for worry-free card use: 4 yuan/household/month, with a uniform deduction of 12/household every three months. For details, please see the introduction of the worry-free card use service

3.24 hours Loss Reporting Service

If you lose your credit card, please call our 24-hour customer service hotline immediately to apply for loss reporting. It is recommended that you save the customer service hotline in your mobile phone address book so that you can contact us promptly in the event of such an emergency.

4. Abnormal transaction monitoring

Bank of Communications Credit Card adopts an advanced transaction monitoring system to comprehensively monitor your card security 24/7. For some suspicious transactions, we will contact you as soon as possible to confirm the authenticity of the transaction with you, so that you can use the card with more peace of mind.

Reference materials: Bank of Communications-Card Management

Bank of Communications-Card Security