How does Jiaxin Intelligent Customer Service Play Online Service in the New Retail Industry?

Nowadays, with the constant change of the market, the business model of enterprises is also constantly innovating. For example, online companies no longer simply take the e-commerce route, but have entered offline stores, while traditional stores are also looking for opportunities to break through online and open online stores through cooperation with e-commerce platforms. The new retail model combining online and offline has become the main choice of many retail enterprises. With the improvement of the convenience of mobile shopping, the requirements of online user experience are gradually improving, and the user needs extend from the previous products to the service experience. After many explorations, empowering enterprise services with intelligent services has become an important means for new retail enterprises to meet customer needs and compete for customers. The new retail intelligent customer service solution exported by Schwab Customer Service will help new retail enterprises to play online services and form their own service competitive advantages. Multi-channel integration omni-channel shopping service Schwab customer service first solves the complex and diverse problems of customer source channels for new retail enterprises. Schwab customer service connects all channels to Schwab enterprise customer service platform, and the information flow of all channels is directly imported into the platform. Customer service can reply to this information by logging in to the customer service platform, which saves a lot of time to switch systems and accounts. At the same time, the system will display multi-dimensional information such as the source of visitors, browsing trajectory and staying time. , not only can let customer service know the activity rules of visitors visiting product pages in real time, but also facilitate the enterprise to conduct data analysis in the later stage, fully grasp the psychology of visitors and accurately predict the content that visitors are interested in. Intelligent customer service, fast and accurate response to the "trend of the times" With the new retail gradually becoming the "trend of the times", many well-known enterprises began to lay out new retail, which also attracted more enterprises to enter the market. Consumers not only have more choices and higher mobility, but also have higher sensitivity to the efficiency and experience of services. Therefore, it is an urgent problem for enterprises to respond to users' needs quickly and accurately. Schwab Customer Service uses intelligent customer service to help enterprises solve such service problems. Using Schwab intelligent customer service can directly solve the problem of high frequency and repetition of visiting customers. Even if many people enter the business at the same time, intelligent customer service can respond at the same time. Schwab intelligent customer service can not only automatically contact the context, deeply understand the conversation content of visitors and make an accurate reply, but also provide customers with peripheral services based on consulting content. Empowering enterprise services with intelligent customer service can not only enable enterprises to quickly respond to user needs, but also enhance the expectation of user experience. At the same time, after the practice of many new retail enterprises, the use of Schwab intelligent customer service to provide quality services can also add value to products, which is also an unexpected joy for new retail enterprises after applying intelligent services to compete for customers. Store-in-store mode, intelligent enterprise services, many new retail enterprises have multi-brand and multi-store services. For enterprises, it is necessary not only to ensure the service reputation of a certain business line, but also to keep pace with its multi-brands and maintain consistent service quality. Therefore. In the new retail intelligent service solution formulated by Schwab Customer Service, there is a multi-merchant customer service system that can meet the needs of new retail enterprises. First, the multi-merchant customer service system divides the system into main system and sub-system, which corresponds to the relationship between enterprises and brands. The subsystem has the basic communication function, including the omni-channel service function of multi-channel integration, that is, each brand can communicate with visitors from all channels through the subsystem provided by the enterprise. Second, brand data information can be stored independently and completely isolated from other brands, thus avoiding data confusion among brands and ensuring data security among brands. Of course, considering the enterprise's ultimate pursuit of service efficiency, Schwab customer service can easily meet the needs of its own intelligent customer service robots, making it possible for new retail enterprises to intelligentize their online service brand lines. Through continuous practice, many new retail enterprises, with the empowerment of Schwab smart products, have made users' consumption experience rise to a new height. In the future, with the trust and support of many partners, Schwab customer service will provide strong support for more intelligent services of new retail enterprises.