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Generally, there are: financial system, reimbursement system and tour guide management system.

Summarize the formation of the financial system

Introduction to Financial System Financial system is a code of conduct for enterprises to organize financial activities and deal with financial relations formulated by the financial departments of governments at all levels, and an internal financial system formulated by enterprises according to the financial system formulated by the financial departments. The former is called the national unified financial system. The latter is called enterprise internal financial system. The internal financial system of an enterprise is based on the unified national financial system, and at the same time, the production and operation characteristics and management requirements of the enterprise should be fully considered. The internal financial system of an enterprise should generally include fund management system, cost management system and profit management system. The fund management system mainly includes fund index decomposition, centralized and hierarchical management, fund use approval authority, credit system, collection system and purchase system; The cost management system includes the scope and standard of cost expenditure, the authority of cost examination and approval, cost reduction indicators and decomposition, etc. Profit management system mainly includes profit distribution procedure, profit distribution principle and dividend policy.

Edit the company's financial system in this paragraph.

Article 1 These Provisions are formulated to strengthen the company's financial work, give full play to the role of finance in the company's operation and management, and improve economic benefits. Article 2 The functions of the company's financial department are as follows: (1) Seriously implement the relevant national financial management system. (two) establish and improve the rules and regulations of financial management, prepare financial plans, strengthen business accounting management, reflect and analyze the implementation of financial plans, and inspect and supervise financial discipline. (III) Actively serve the management and promote the company to achieve better economic benefits. (four) strict savings and rational use of funds. (5) Distribute the company's income reasonably and complete the taxes and management fees that need to be paid in time. (six) to understand the situation of relevant institutions and financial, taxation and banking departments, to check the financial work, to provide relevant information on their own initiative, and to truthfully reflect the situation. (VII) Complete other tasks assigned by the Company. Article 3 The financial department of the company consists of chief accountant, accountant, cashier and auditor. Before there is a full-time chief accountant, the duties of the chief accountant are concurrently held by the accountant. Article 4 All departments and employees of the company must abide by these regulations when dealing with accounting affairs.

Edit the responsibilities of this financial position.

Basic information

Article 5 The chief accountant shall be responsible for organizing the following work of the company: (1) To prepare and implement the budget, financial revenue and expenditure plan and credit plan, draw up plans for raising and using funds, open up financial resources and use funds effectively; (2) Forecast, plan, control, calculate, analyze and assess the costs and expenses, and urge the relevant departments of the company to reduce consumption, save expenses and improve economic benefits; (3) Establish and improve the economic accounting system and analyze economic activities by using financial accounting data; (4) To undertake other tasks assigned by the company leaders. Article 6 The main responsibilities of accountants are: (1) According to the provisions of the national accounting system, the procedures are complete, the figures are accurate, the accounts are clear and the accounting is timely. (2) According to the principle of economic accounting, regularly check and analyze the implementation of the company's finance, cost and profit, tap the potential of increasing income and reducing expenditure, assess the effect of the use of funds, put forward reasonable suggestions to the general manager in time, and be a good company staff. (3) properly keep accounting vouchers, accounting books, accounting statements and other accounting materials. (four) to complete other tasks assigned by the general manager or deputy general manager in charge. Article 7 The main duties of a cashier are as follows: (1) Seriously implement the cash management system. (two) strictly implement the cash limit on hand, the excess must be sent to the bank in time, cash will not be paid, and cash shall not be offset by white bars. (3) Establish and improve various accounts of cash cashiers, and strictly review cash receipts and payments vouchers. (4) Strict check management system, preparation of check use procedures, the use of checks must be signed by the general manager before it can take effect. (five) actively cooperate with the bank to do a good job of reconciliation and reimbursement. Cooperate with the accountant to handle all kinds of accounts. (seven) to complete other tasks assigned by the general manager or deputy general manager in charge. Article 8 The main responsibilities of an audit are: (1) Seriously implementing the relevant audit management system. (2) Supervise the implementation of the company's financial plan and final accounts, various economic activities related to the income and expenditure of extra-budgetary funds and their economic benefits. (3) Check in detail whether all financial-related figures, amounts, deadlines and procedures of the company are accurate. (4) Review the company's planning data, contracts and other relevant economic data, so as to grasp the situation, find problems and accumulate evidence. (5) Correcting mistakes and abuses in financial work and standardizing the economic behavior of the company. (VI) Put forward improvement suggestions and measures according to the causes of problems in the company's financial work. (seven) to complete other tasks assigned by the general manager or deputy general manager in charge.

Edit this paragraph of financial management.

Article 9 The fiscal year begins on January 1st and ends on December 31st. Article 10 Accounting vouchers, accounting books, accounting statements and other accounting materials must be true, accurate and complete, and conform to the provisions of the accounting system. Article 11 Financial personnel must fill in or obtain original vouchers when handling accounting matters, and prepare accounting vouchers according to the audited original vouchers. When bookkeeping, the accountant and cashier must sign the voucher. Article 12 The financial personnel shall, jointly with the special person in the general manager's office, make regular financial inventory to ensure that the account book records are consistent with the physical objects and funds. Thirteenth financial personnel should prepare accounting statements according to accounting records and submit them to the general manager and relevant departments. Accounting statements are prepared and reported by accountants once a month. Accounting statements shall be signed or sealed by accounting personnel. Article 14 Financial personnel shall exercise accounting supervision over the company. Financial personnel will not accept untrue and illegal original vouchers; The original vouchers with inaccurate and incomplete records shall be returned and required to be corrected and supplemented. Article 15 When financial personnel find that the account records are inconsistent with the physical objects and funds, they should report to the general manager or the deputy general manager in charge in writing in time, and ask to find out the reasons and deal with them. Financial personnel have no right to handle the above matters by themselves. Sixteenth financial work should establish an internal audit system, and do a good job of internal audit. A cashier shall not be responsible for auditing, keeping accounting files and registering accounts of income, expenses, claims and debts. Seventeenth financial audit once a quarter. Auditors shall conduct audits according to the audited items, and form an audit report and submit it to the General Manager. Eighteenth financial personnel transfer or resignation, must be clear with the recipient handover procedures. The financial personnel shall go through the handover procedures and be supervised by the director of the general manager's office and the competent deputy general manager. Cheque management Article 19 Cheques shall be kept by cashier or general manager. When using checks, there must be a "check application form", which is approved and signed by the general manager. Then the cheque will be stamped and stamped according to the approved amount, and the date, purpose and registration number will be filled in. The payee will sign the cheque application book for future reference. Article 20 After payment, the check shall be based on the check stub, and the invoice shall be signed by the manager, checked by the accountant (the goods purchased shall be signed by the keeper) and approved by the general manager. Fill in the correct amount and give it to the cashier after completion. The cashier prepares the voucher number in a unified way, registers the bank account number according to the regulations, and the original cheque taker cancels it in the "cheque requisition form" and the register book. Twenty-first financial personnel at the end of the month, with the "check application form" to transfer accounts receivable, and deducted from the payment of labor. If the monthly salary is not deducted enough, it will be delayed month by month and reissued after completing the reimbursement procedures. Twenty-second for the part of the amount of reimbursement is insufficient, financial personnel should promptly supervise and urge, before the end of the month in accordance with the provisions of article twenty-first. When the accumulated income exceeds 10000 yuan or the cash income exceeds 5000 yuan in a week, the accountant or cashier shall report to the general manager in writing. Any money unrelated to the company's business, regardless of the amount, shall be reported in writing by the undertaker to the general manager. Article 23 Where more than 1000 yuan is deposited into the bank account within two days, the accountant or cashier shall report to the general manager in writing. Article 24 Every payment (including public and private loans) made by the company's financial personnel, regardless of the amount, must be signed by the general manager. When the general manager goes out, the financial personnel should try to inform him, and after agreeing, he can pay first and then sign. Cash management Article 25 A company may use cash within the following scope: (1) Employees' salaries, allowances and bonuses; Second, labor remuneration. (3) Travel expenses that must be borne by business travelers; (4) sporadic expenditures below the settlement starting point; (5) Other expenses approved by the General Manager. The starting point of currency settlement is 100 yuan, and the adjustment of settlement regulations is decided by the general manager. Twenty-sixth in addition to the provisions of Article twenty-fifth, financial personnel to pay more than the cash limit of personal money, should be paid by cheque; If it is really necessary to pay cash in full, it shall be paid after being audited by the accountant and approved by the general manager. Article 27 The company's fixed assets, office supplies, labor insurance, welfare and other work supplies must be settled by transfer, and cash is not allowed. Twenty-eighth daily sporadic expenses required cash limit of 2000 yuan. The excess shall be deposited in the bank. Twenty-ninth financial personnel to pay cash, can withdraw from the company's cash limit or from bank deposits, not directly from the cash income (that is, to pay). If it is really necessary to take part in the work due to special circumstances, it should be reported to the general manager for approval in advance. Thirtieth financial personnel to withdraw cash from the bank, should fill in the "cash application form", and indicate the purpose and amount, after the approval of the general manager. Article 31 When an employee borrows cash for work, he/she needs to fill in a loan slip and be audited by an accountant. It can only be borrowed after being approved and signed by the general manager. If the accounts receivable are transferred beyond the repayment period, they will be deducted from the salary of the current month. Article 32 In case of compliance with the provisions of Article 25 of these Provisions, the cashier shall pay cash with invoices, payroll, travel bills and valid reimbursement or collection vouchers approved by the company, which shall be signed by the person in charge, audited by the accountant and approved by the general manager. Article 33 After the invoice and reimbursement form are approved by the general manager, they shall be audited by the accountant, signed by the person in charge, and accounting vouchers shall be filled in. Article 34 The salary shall be compiled by the financial personnel according to the monthly salary payment data provided by the general manager's office and various departments, submitted to the competent deputy general manager for review, and signed by the general manager. The financial personnel shall draw money on time, pay the salary of the current month, fill in accounting vouchers and handle accounts. Thirty-fifth travel expenses and various subsidies (including payment table) should be signed by the department director. After the time and days of accounting review are correct, report to the competent deputy general manager for review, send it to the general manager for signature, fill in the voucher, and the cashier will pay for it and go through the accounting procedures. Article 36 No matter what remittance method is used, the financial personnel shall review the remittance notice and sign it by the manager, department head and general manager respectively. Accounting audit related vouchers. Article 37 Cashiers shall establish and improve cash accounts and record cash expenditures one by one. Accounts should be settled daily and monthly, and the accounts should be consistent. Accounting Archives Management Article 38 All accounting vouchers, accounting books, accounting statements, accounting documents and other materials of the company with preservation value shall be filed. Article 39 Accounting vouchers shall be bound into volumes in numerical order on a monthly basis, indicating the month, quarter, year beginning and ending, number and voucher number, which shall be signed and sealed by accounting personnel and relevant personnel (including preparation, auditing, bookkeeping, and supervisor), and shall be filed and kept by the general manager, and bound into volumes before filing. Article 40 Accounting statements shall be filed on time on a monthly, quarterly and annual basis, and the general manager shall designate a special person to keep them, and the contents shall be filled in by classification. Article 41 Accounting files shall not be lent out. Any consulting, copying or extracting accounting files shall be approved by the general manager.

Edit the punishment method in this paragraph.

Article 42 Financial personnel shall be given a warning in any of the following circumstances, and their monthly salary shall be deducted by 1-3 times: (1) Using cash beyond the prescribed scope or cash on hand exceeds the approved cash on hand; (2) replacing bank deposits or cash on hand with vouchers that do not conform to the provisions of the financial accounting system; (3) misappropriating or borrowing other people's funds (including cash) or making payment without approval; (four) using the account to withdraw cash for other units and individuals; (5) Withdrawing cash without approval or in accordance with the approved scope and limit; (6) Retaining off-balance-sheet funds or depositing company funds in the bank in the form of personal savings of financial personnel; Violation of these provisions shall be punished. Article 43 A financial officer shall be dismissed under any of the following circumstances. Violation of the financial system, resulting in serious confusion in financial work; (2) Refusing to provide or providing false accounting vouchers, accounting statements and documents; (3) Forging, altering, falsely reporting, destroying or concealing accounting vouchers and accounting books; (4) taking advantage of his position to illegally possess or impersonate or defraud the company's property; (5) Practicing fraud, practicing favoritism, revealing secrets, embezzling and misappropriating company funds; (VI) Serious mistakes occur within the scope of work or the company's interests suffer losses due to negligence; (seven) there are other dereliction of duty and serious mistakes that should be dismissed.

Accounting management system

1, the financial revenue and expenditure of the reimbursement unit shall be reimbursed. Each unit shall set up a reimbursement officer and designate a special person to handle the reimbursement affairs. Accountants must strictly abide by the laws and regulations of implementation of accounting and abide by financial discipline. 2, the reimbursement unit to implement the imprest system. The funds required by each unit to maintain daily official expenses shall be subject to the reserve fund system, which shall be determined by the accounting center according to the actual situation of each unit and the limit set by the financial department. When the budget and surplus funds of each unit allow, arrange funds according to the procedure of first urgency and then delay, ensure key points and ensure necessary safety. The payment and use of the reserve fund shall be strictly in accordance with the provisions of the Provisional Regulations on Cash Management. 3. The reimbursement unit shall receive the reserve fund according to the time specified by the accounting center, and the reimbursement member shall fill in the application form for the reserve fund and go through the formalities for receiving the reserve fund of the unit according to the regulations. For large expenditures or special expenditures above RMB 65,438+0,000, a power of attorney should be filled out to entrust the accounting center to handle bank transfer settlement, and cash payment is not allowed. For projects that need to be pre-borrowed due to special needs, the loan slip should be filled in first, and paid after being instructed by the unit leader and reported to the accounting center for review. Upon completion, the borrower shall submit the account in time to settle the current account. 4. The reimbursement unit shall collect money from the accounting center in time, and shall not collect it for any reason. Each unit shall make a plan or budget for the use of funds according to the financial situation, and shall not overdraw. 5. The original vouchers for the expenses incurred by the reimbursement unit must be legal invoices or receipts, and the self-made original vouchers must comply with the regulations, and no white paper reimbursement is allowed. The contents of the original documents must be true, accurate, complete and clear. Fill in the "cash expenditure approval form" must be completed, sealed by the unit, and the legal person signature of the unit is consistent with the reserved seal card. Each original voucher must indicate the purpose, and the handler, reference or physical recipient, unit accountant and legal person must sign it completely. 6. Only after the previous imprest is reimbursed and settled can the second imprest be received. X. Procedures for Reimbursement in the Accounting Center Where a unit reimburses in the accounting center, a seal with the official seal of the unit and the signature of the person in charge of the unit shall be reserved. The accounting center shall issue a fund accounting manual to the reimbursement unit, and fill in the name and number of the unit in the manual. The reimbursement unit shall affix the seal of the unit and the signature of the legal representative on the manual, which shall be consistent with the seal.

1, the financial revenue and expenditure of the reimbursement unit shall be reimbursed. Each unit shall set up a reimbursement officer and designate a special person to handle the reimbursement affairs. Accountants must strictly abide by the laws and regulations of implementation of accounting and abide by financial discipline. 2, the reimbursement unit to implement the imprest system. The funds required by each unit to maintain daily official expenses shall be subject to the reserve fund system, which shall be determined by the accounting center according to the actual situation of each unit and the limit set by the financial department. When the budget and surplus funds of each unit allow, arrange funds according to the procedure of first urgency and then delay, ensure key points and ensure necessary safety. The payment and use of the reserve fund shall be strictly in accordance with the provisions of the Provisional Regulations on Cash Management. 3. The reimbursement unit shall receive the reserve fund according to the time specified by the accounting center, and the reimbursement member shall fill in the application form for the reserve fund and go through the formalities for receiving the reserve fund of the unit according to the regulations. For large expenditures or special expenditures above RMB 65,438+0,000, a power of attorney should be filled out to entrust the accounting center to handle bank transfer settlement, and cash payment is not allowed. For projects that need to be pre-borrowed due to special needs, the loan slip should be filled in first, and paid after being instructed by the unit leader and reported to the accounting center for review. Upon completion, the borrower shall submit the account in time to settle the current account. 4. The reimbursement unit shall collect money from the accounting center in time, and shall not collect it for any reason. Each unit shall make a plan or budget for the use of funds according to the financial situation, and shall not overdraw. 5. The original vouchers for the expenses incurred by the reimbursement unit must be legal invoices or receipts, and the self-made original vouchers must comply with the regulations, and no white paper reimbursement is allowed. The contents of the original documents must be true, accurate, complete and clear. Fill in the "cash expenditure approval form" must be completed, sealed by the unit, and the legal person signature of the unit is consistent with the reserved seal card. Each original voucher must indicate the purpose, and the handler, reference or physical recipient, unit accountant and legal person must sign it completely. 6. Only after the previous imprest is reimbursed and settled can the second imprest be received. X. Procedures for Reimbursement in the Accounting Center Where a unit reimburses in the accounting center, a seal with the official seal of the unit and the signature of the person in charge of the unit shall be reserved. The accounting center shall issue a fund accounting manual to the reimbursement unit, and fill in the name and number of the unit in the manual. The reimbursement unit shall affix the seal of the unit and the signature of the legal representative on the manual, which shall be consistent with the seal.

First, the tour guide recruitment conditions and requirements:

1, dedicated and professional.

2. Abide by all tourism laws and regulations and all rules and regulations related to the Tourism Bureau.

3. Be able to fulfill the rules and regulations and abide by the rules and regulations of Longtai Travel Agency.

Education: 1, with technical secondary school education or above, and has the ability of sustainable development.

2. hold a tour guide qualification certificate and a tour guide IC card.

Others: 1, with correct facial features, hard-working and strong communication skills.

2. Standard Mandarin, strong language organization ability, no local accent and bad language habits.

3. I love the tour guide work and have a strong work enthusiasm.

4. Abide by the rules and regulations and specific goals of our society.

5. Have strong emergency handling ability and a certain knowledge reserve.

6. Obey the work arrangement of Longtai Travel Agency.

Secondly, the staff regulations.

1. Go to work on time at 8:30 every day, 12:00, 13:30, 18: 00. Don't be late or leave early. Stick to your post during working hours, and you are not allowed to be on duty, leave your post or leave early.

2. Dress neatly and appropriately during working hours, use polite language, speak Mandarin, and don't make too much noise to affect the work of other departments.

3. Before leaving work, the tour guide on duty that day should do a good job in cleaning the office.

4. Obey the company's arrangement, complete the tasks assigned by the company with good quality and quantity, and do not shirk them for any reason.

5. Leave the group according to the order arranged by the company, and do not refuse to leave the group or change groups for any reason; The tour guide designated by the guests has the priority to leave the group. Special circumstances affect the reception quality, need to report to the person in charge.

6. It is forbidden to travel without permission. Special circumstances need to be reported to the company for approval.

7. Follow the principle of "no fault of tourists", respect guests and establish the concept of tourists first. In the process of taking the tour group, there shall be no conflict with the guests and the accompanying personnel. In case of conflict, the tour guide should solve it by himself, and guests and full escorts are not allowed to bring the problem back to the tour group.

8. The tour guide should handle the relationship with the driver, and can't bring the interests of the tour guide and the driver back to the company.

9. Always consider the interests of the company and don't disclose our internal secrets and documents (especially the travel list) to other companies.

10, you must report back to the company within 24 hours after the tour. It is strictly forbidden for tour guides to report false accounts!

1 1. Submit the feedback form of tour guide service quality in time after the tour. The feedback form must be signed by the guests (team leader and accompanying personnel) and have an accurate telephone number. Never cheat. And report the trip to the company.

12, tour guides should unite and help each other, and it is strictly forbidden to form gangs.

13. Actively participate in the on-site tour guide evaluation organized by the company.

Three, the tour guide before leaving the group:

1, the tour guide should go to the accounting office to get the plan in advance, read the plan carefully and understand the plan of study tour.

For the related problems and precautions involved, please ask the dispatcher and salesman in charge of the operation team, and collect the telephone numbers of relevant contacts (such as the telephone numbers of relevant salesmen, dispatchers, drivers, team leaders, etc.).

2. Before leaving the tour group, the tour guide should contact customers, drivers, hotels and other resource units in advance to verify the relevant situation.

3. Before leaving the tour group, the tour guide should consult the relevant materials involved in the group tour to enrich the knowledge needed to explain the service. Before the tour guide leaves the tour group, he should know the customer's situation and make relevant preparations for the follow-up service. Communicate with the salesman in time if you are not clear.

The new tour guide must consult the old tour guide who is familiar with this route before taking the tour. Old employees have the responsibility and obligation to help new tour guides make good preparations for travel.

5. The tour guide should prepare relevant communication equipment before leaving the group to ensure smooth communication.

6. In the process of taking a tour group, you should handle the incident yourself. If you encounter an emergency that cannot be solved, you should contact the plan of the tour group directly. Tour guides must ensure smooth communication, keep the mobile phone numbers of drivers, escorts and tour leaders, and contact them by phone or SMS in advance. In case of poor communication, you should contact the dispatcher immediately and seek other contact methods.

7. The tour guide must dress neatly when taking the tour (male tour guides are not allowed to have long hair and wear shorts and barefoot; Female tour guides are not allowed to wear exotic clothes, ultra-low waist pants and navel-revealing clothes. They are not allowed to hold the club flag and trumpet, wear a tour guide card and arrive at the airport 30 minutes in advance. Know the background of the team in advance before picking up the station, whether the escort and leader of the other party should send flowers, fruits, drinks and specialties, whether the hotel hangs banners and other special requirements.

8. After the reception of the team, the tour guide should check the itinerary, return air tickets and other related matters with the tour leader or accompanying personnel in time, check the settlement method with the accompanying personnel (the tour leader), check the supply standards such as scenic spots, meal labels and accommodation, and tell the guests their telephone numbers in time to facilitate the emergency needs of the guests.

9. When dining, we should give full consideration to tourists' tastes and special dining requirements. In principle, don't eat in one place for two meals (except as requested by the guests). During the meal (during the meal and at the end of the meal), check the dining situation for three times and deal with the problems in time. When tasting a flavor meal, inform in advance whether it is a planned meal. If it is not a planned meal, please clearly inform the cost. When tasting a flavor meal, accompany and introduce it from beginning to end to deal with the problems in the tasting process.

10. Precautions for tourist attractions: (1) In addition to explaining the scenic spots and attractions along the way, tourists should also be clearly informed of the parking lot seats and car numbers, the time required to visit the scenic spots and the tour route, and the precautions for purchasing souvenirs, so as to avoid being fooled by tourists or rubbing against vendors.

(2) When visiting scenic spots, you must clearly inform the matters needing attention. Repeatedly emphasize safety. (3) If there is a transfer to the scenic spot, the tour guide must accompany him all the way. In addition to regular services, tour guides must visit and communicate with tourists twice a day when visiting the Three Gorges of the Yangtze River and Wudang Mountain. (4) When visiting the scenic spots, tell the guests my phone number again, so as not to get lost.

1 1. Guests should clearly inform the hotel name, location and traffic conditions nearby when they check in. Matters needing attention in hotel. If guests need to go out for free activities, they should clearly inform them of safety precautions (such as paying attention to the safety of valuables and certificates they carry with them and the local public security situation, etc.). ).)

12. When tourists request to handle air tickets or change transportation tickets, they should inform the business manager and schedule in time and explain the expenses incurred to the guests, and ask them to sign for confirmation.

13. During the tour, it is required to host game programs and interactive activities, sing 2-3 songs, mainly folk songs, and fully publicize Yichang culture, Yichang culture and the Three Gorges along the way. Give priority to with positive explanation.

Four, tour guide loans and reimbursement:

1. After the financial department finally confirms the loan with the plan, the tour guide will fill in the loan voucher in detail (group number, detailed loan reason,) and receive the required cash.

2, the tour guide must be reimbursed in time after the tour, (from the day to the next day, if there are special reasons, it can be extended after the plan is approved. ) Otherwise, 20 yuan will be deducted at a time. If the tour group fails to report to the company in time and causes losses to the company, or the tour guide reports false accounts, it will be fined twice the amount of false accounts! .

3. The tour guide should sign the quality inspection, and the tourist feedback form can only be submitted for reimbursement after being checked and signed.

4. The tour guide should fill in the reimbursement form according to the financial requirements, and submit the official invoice and reasonable proof to the financial department for reimbursement.

5. The tour guide must fill in the specifications and hand them over to the relevant personnel, and the lost tour guide will be compensated according to the relevant policies.

6. After the refund, the tour guide should keep the relevant credentials. If the tour guide fails to keep the relevant credentials after the refund, all the expenses incurred by the guest's second request for refund shall be borne by the tour guide.

7. The settlement of tickets, accommodation, catering and transportation must conform to the plan, and all expenses must have formal invoices and related receipts.

8. The tour guide reimbursement form must be clearly filled in and not allowed to be altered at will. Tour guides must fill in the details of air tickets, transportation, catering and accommodation paid in cash.

Verb (abbreviation of verb) guide reward and punishment system 1. All the actions of tour guides leaving the company tour group must be company-owned, and tour guides who operate the team without company permission will be responsible for all the consequences. The tour guide who operates the team privately will return all the income and bear all the losses, which will seriously affect the company's image. If the circumstances are serious, it will be handed over to the tourism bureau and the judicial department for handling.

2. The tour guide must dress neatly when taking the tour group, which conforms to the professional characteristics of the tour guide. More than ten people must wear a guide flag and a commentator. If the tour guide is found not to join the tour according to the rules, 20 yuan will be fined for the first time, 50 yuan for the second time and 100 yuan for the third time. Recidivists will stop the tour group or be removed from the list.

The tour guide must ensure smooth communication when taking the tour. If the phone is disconnected or not answered, give a warning for the first time and inform the financial department to deduct 20 yuan; 50 yuan was detained twice; Three deductions 100 yuan; Recidivism is posted and deleted.

4. Due to the tour guide's own reasons, the missed connection, wrong connection and wrong connection caused the guests to complain, and all the economic losses were borne. A fine of 65,438,000 yuan was imposed once, 200 yuan twice and 300 yuan three times. Take up the post after passing the training, and those who fail will be removed from the list.

If you miss the plane because of the tour guide, the tour guide will be responsible for the losses and fine 200 yuan.

6. If the tour guide doesn't explain or explain the lack of knowledge in the car, and the low level of business leads to complaints from the guests, all the lost tour guides will be compensated and the training will be stopped. In severe cases, the labor contract will be terminated.

7. If unexpected events are not handled and reported in time, causing certain losses to the club, the tour guide will take risks at his own risk, and the labor contract will be terminated if the situation is particularly serious.

8. If the flag, plan sheet and feedback form are damaged or lost, 20 yuan will be deducted every time, and RMB 65,438+000 will be deducted every time he fails to sign the feedback form. Recidivists can only take up their posts after stopping group training and passing qualification examination.

9. Without the consent of the club, take someone to browse with the group without permission, give a serious warning and impose a fine of 100 yuan.

10. If there is no special reason for not handling the overdue service according to the requirements of the club or shopping in an unspecified unit, all losses shall be compensated and a fine of 100 yuan shall be imposed. The team will be regarded as an unqualified team, and the coach will be regarded as an unqualified team.

1 1. If the tour guide does not explain his situation during the tour, he will be deducted 100 yuan for each private tour, and the labor contract will be terminated if it reaches three times.

12, disobeying the arrangement, refusing to take the tour without justifiable reasons, being detained in 50 yuan once, suspended for taking the tour twice, and terminating the labor contract three times.

13. If tourists ask for a new tour guide because of the tour guide's explanation or service, the tour group will be regarded as an unqualified team and pay the tour guide fee (no tour guide fee) according to the unqualified team.

14. Tour guides leave the tour group privately, leave the tour group, terminate the labor contract and inform the Tourism Bureau, which shall be handled according to the Regulations on the Administration of Tour Guides. If the circumstances are serious, criminal responsibility shall be investigated.

15, cheating, coercing tourists to spend, or colluding with tour operators to cheat, or coercing tourists to spend, will be fined between 1000 yuan and 30,000 yuan, confiscate the illegal income, notify the Tourism Bureau, and be punished according to the Regulations on the Administration of Tour Guides.

16. If the tour guide causes great losses to the team and causes the loss of company tourists, the parties concerned shall compensate all the economic losses and terminate the labor contract.

17. If there is a conflict between the tour guide and the guest, or between the full-time tour guide and the driver during the tour, the tour guide will solve the problem by himself and deduct the salary of the tour guide according to the economic situation.

18; Those who disclose our internal secrets, documents and travel orders to foreign institutions will be fined in 50 yuan upon discovery and verification. Those with bad nature will be punished for delisting!

19. If the complaints made by the guests during the tour are verified, the travel subsidy will be deducted; At that time, a fine of 65.438 million yuan will be imposed, which will seriously affect the company's image.

20. If the "Service Quality Feedback Form" is unqualified, the travel subsidy will be fraudulently deducted!

2 1. When the tour guide asks for leave, he must go through the formalities of asking for leave, and take temporary leave to do absenteeism when sending a group. One day of absenteeism will be deducted, 50 yuan. 20 yuan will be deducted for being late and leaving early. Ask the department manager for leave within 3 days, and ask the general manager for leave for more than 3 days. The holiday period for weddings and funerals is 7 days, and the excess is treated as personal leave. The salary of the day is deducted from the leave, and the annual leave cannot exceed 20 days.

Sixth, the tour guide reward system

1, no complaints for three consecutive months, no problems in sightseeing, reward 100 yuan! Reward 200 yuan for half a year without complaint! Reward 500 yuan without complaints throughout the year! (year-end award)

2. The company received thank-you letters from guests and tour groups, and the verified reward was 65.438 million yuan+.

3. The allowance for team going out shall be paid according to local and Wuhan (30 yuan, 35 yuan) and SHEN WOO (40 yuan, 50 yuan) standards. If the tour guide designated by the guest takes the tour group, it will be paid according to the allowance (35, 50).

I was named by the guests to lead the group for 5 times in the whole year, and rewarded 200 yuan!

4. If he works actively all year round, performs well and has no quality problems, he will be rewarded by 500 yuan at the end of the year.

Seven, the tour guide vacation system

1, the working hours of tour guides are 26 days per month. If the tour guide does not reach 26 days, it will be supplemented by shifts.

2, 4 days holiday every month, depending on the exam situation in the peak season! I didn't have a holiday that month because of the tour group, so I moved it to next month.

3. The tour guide shall not take a vacation for more than three consecutive days!

4. If you don't have a vacation under other circumstances, the expiration of the vacation will be invalid!

Eight, management object

All staff of the tour guide department (internship, probation, regular staff).