The mobile company gave me a mobile phone according to my package, but it was broken. What should I do?

You promised a minimum consumption? It should be that this phone belongs to the contract machine to charge the phone bill, or to buy the phone bill or send the phone bill in advance, so if the contract machine can't leave the card, it is likely that the phone bill will not be refunded, but the phone is lost or broken. This happens from time to time. You can take the owner's valid ID card to handle the business of removing the mobile phone in your own business hall (that is, you can continue to return the phone bill after the mobile phone card is separated).