What happened when the bank card suddenly received a transfer from Tenpay?

If your bank card suddenly receives a transfer from Tenpay, you should immediately confirm whether it is a normal transfer. If it is not, freeze the bank card in time, and contact Tenpay customer service to ask what caused it.

Generally, Tenpay will deduct money only after the user has made the relevant authorization. If the amount is relatively large and it is an unauthorized deduction, it is best to call the police. If it is true that Tenpay automatically deducted money from your bank card for no reason, it will return it to you. If not, it is impossible for Tenpay to deduct money for no reason, and a reasonable explanation should be given. Another reason may be that someone else has stolen your Tenpay account. You can change the password or contact customer service. It is recommended to turn off quick payment, check whether there are Trojans on your computer or mobile phone, and do not trust any links and discount information in text messages.

The reason why Tenpay automatically deducts money from the bank card:

Check whether you have activated monthly donations or anything like that, and then check whether the annual fee has been deducted from the bank card. Go to Tenpay to see what you have consumed and whether any withholding services have been processed. It is recommended to call customer service to verify. If it is proven that the platform is responsible, you may have the right to demand compensation.

If the money in the bank card suddenly disappears, the user should call in time to report the loss of the bank card to ensure the safety of the remaining funds in the bank account. Then take your ID card to the bank where you opened your account to get a statement. If there is a problem with the detailed bill or the bank refuses to process it, call the police in time to collect evidence. Determine where the money is going and who is responsible. Recover funds based on evidence. Users can also log in to mobile banking to view transaction details and find out the reasons.

If the user makes an error during remittance or transfer, resulting in less money in the bank card than expected, the user can contact the bank directly to help recover the remittance. If there is fraud, contact the bank immediately and call the police. According to Article 6 of the "Commercial Bank Law", banks have the obligation to ensure the safety and integrity of depositors' deposits. When depositors' deposits are stolen, the bank should bear no-fault liability. Of course, the bank has the right to recover from the thief, and it can also prove that the depositor is at fault to reduce or exempt itself from liability accordingly. If there is suddenly a lot of money in your bank card, you should call the police immediately. This is unjust enrichment and constitutes a crime once it is misappropriated.