Is the outbound call system the telemarketing system? What is the difference between the outbound call system and manual dialing?

The outbound call system is very easy to understand. It is a system used for outbound calls. Telemarketing is only one of its usage scenarios. In addition to its sales nature, it can also be used for notifications and surveys. Or return visit business.

General outbound call systems mainly include customer relationship management, agent monitoring and management, one-touch dialing for outbound calls, incoming call pop-up screen, call recording storage, report export, SMS notification, number hiding and batch outbound calls, etc. .

What is the difference between the outbound call system and manual dialing?

The difference is very big. When dialing manually, a mobile phone number has 11 digits, and a phone number ranges from 5 to 12 digits. In other words, to manually dial ten numbers, we may have to press the button hundreds of times. , novices may press it again by mistake, which is very inefficient, and successfully connected. After communication, we have to manually mark and classify all content with customers, and at the same time, we have to manually register the communication process, which is very efficient. Low.

For managers, you cannot monitor whether your agents are fishing at all, and it is difficult to accurately count the success of employees.

However, the outbound call system is very efficient and accurate in dialing actions, information registration and employee management.

First, agents can import customer information in batches, and then the system will have a function to filter out invalid numbers, and then dial with one click to establish a dialogue with customers. At the same time, there are generally incoming calls in the outbound call system. Functions such as pop-up screens, user portraits, and knowledge base assistance make communication more efficient and accurate.

For managers, functions such as agent monitoring, statistical reports, permission settings, and recording quality inspection are also very helpful for managers to review business and evaluate employee performance.

In summary, in terms of business processes, call efficiency and its own management, there is a considerable difference between the outbound call system and manual dialing. If you really need to do telemarketing or outbound call business, it is recommended to use the system to support your work instead of manual dialing and original management.

Generally, outbound call systems are charged on an annual basis, ranging from a few hundred yuan. There are also some companies that do not charge as long as you purchase their lines. There are various forms, so if you want to purchase, you can compare them in many ways.