Taobao shopping, quality problems exchange, but haven't received the exchange items, the seller disappeared.

1, consult Taobao customer service and request Taobao to protect rights.

In the process of returning goods, the seller does not respond or even "disappears", and the online store is still open. In this case, the seller usually blacked out the buyer, and the buyer can use other Want Want numbers to communicate with the seller and take screenshots of the chat record for later use. In the case of fruitless communication, you can complain to Taobao customer service and upload screenshots of chat pages, express delivery information and other relevant evidence. Taobao will judge whether the buyer's complaint is established according to the situation. If the complaint is established, Taobao will make corresponding punishment.

2. Consumers can report the case to the public security organ first, and the police can judge whether it constitutes an economic case. Secondly, you can complain to the industrial and commercial departments and consumer rights protection associations. If the above methods are ineffective, you can directly file a civil lawsuit with the court, asking the seller to return the payment and other expenses. If the circumstances are serious, you can ask for compensation for the corresponding economic losses.