What should I do if I encounter credit card SMS fraud in CCB? Can I get my money back?

In case of SMS fraud, once the card is stolen, you should immediately call the customer service hotline to freeze the card to avoid subsequent losses. What the bank can help you is to help you inquire about the information of the third-party payment platform where the stolen transaction occurred, assist in reporting the case or negotiate with the merchants to reduce the loss. You can also check the information of the third-party platform through online banking, mobile banking and other channels, contact the third-party platform as soon as possible, verify the order and merchant details of the stolen transaction, and negotiate with the merchant to suspend the transaction or refund. This is the fastest and most effective treatment. If negotiation fails, report the case as soon as possible.