Why can’t I receive service messages on my mobile phone? For example, the text message of 10086 cannot be received.

Hello, if your mobile phone can receive text messages from other numbers, it means that there is no problem with your text message settings and communication channel. This is usually because you have installed 360 Security Guard, Information Manager and other software, which blocks special service code text messages such as 10086. It is recommended that you check the interception box in the software and add these special service numbers to the whitelist.

If you have not installed the above software, it may be a mobile phone virus. It is recommended that you restore factory settings or flash your phone under the guidance of professionals. If you have difficulty with the operation, it is recommended to go to a mobile phone repair outlet.

Warm reminder: Please back up your personal information before restoring factory settings or flashing your phone. Please refer to it.