Skills of novice clerical workers

As a novice documentary clerk, the skills are as follows:

1, be familiar with the process and requirements: know the process, requirements and standard operating procedures of documentary work in detail. Master the required documents and forms, and understand the responsibilities and contact information of relevant departments and personnel.

2. Pay attention to detail and accuracy: Document work involves a lot of document and data processing, so always pay attention to detail and accuracy. Read and check the documents carefully to ensure the accurate input and transmission of information.

3. Establish effective communication and cooperation: maintain good communication and cooperation with suppliers, customers and internal departments, and timely feedback and solve problems. Respond and deal with email, telephone and other communication channels in time to establish a good working relationship.

4. Use tools and systems: Use files or management systems to manage orders, files and data to improve work efficiency and accuracy. Familiar with and flexible use of related software and tools, such as spreadsheets, document processing software and mail clients.

5. Multi-tasking ability: Documentary work usually needs to handle multiple orders and projects at the same time, so it needs to have good multi-tasking ability. Formulate work priorities and work plans, reasonably arrange time and resources, and ensure that tasks are completed on time.

6. Learn and keep professional knowledge updated: constantly learn and understand industry trends and changes in relevant policies and regulations. Participate in training courses and seminars to improve their professional knowledge and skills.

7. Patience and carefulness: Documentary work may face tedious and repetitive tasks and need to deal with various problems and challenges. Be patient and meticulous, calmly analyze problems and find solutions.

8. Seek feedback and improvement: keep feedback and communication with superiors, colleagues and customers, and understand your own advantages and room for improvement. Constantly reflect and improve your working ability and efficiency.

The main duties of a documentary clerk

1. Order processing: Documentary clerks are responsible for receiving and processing orders submitted by customers to ensure the accuracy and completeness of orders. They will check the order information and confirm the product specifications, quantity, value, etc. , and input the order information into the system for further processing.

2. Tracking the order progress: The documentary clerk will track the production, delivery and delivery process of the order to ensure that the order is completed on time and make necessary coordination and adjustment. They keep close contact with suppliers, manufacturers and logistics companies to get the latest information on order progress and delivery status.

3. Processing documents and document management: The documentary clerk is responsible for processing and managing all kinds of documents and paperwork related to orders, such as contracts, invoices, packing lists, delivery notes, customs declaration documents, etc. They ensure the accuracy, completeness and timeliness of documents and file them properly.

4. Coordination and communication: Documentary clerks, as a bridge between suppliers, customers and internal departments, coordinate the needs and requirements of all parties. They are responsible for effective communication and consultation with all parties, solving problems and answering questions, and providing timely progress and status updates to relevant parties.

5. Problem solving and customer service: Documentary clerks will handle problems and complaints in various orders and transactions, seek solutions and communicate with customers. They are committed to providing satisfactory customer service and ensuring order quality and customer satisfaction.