Lanzhou municipal hotline

The hotline of Lanzhou Mayor is 12345.

12345 "Non-emergency rescue service system" is used to help the claim settlement personnel solve the difficulties and problems encountered in their daily life and production, and it is a platform for municipal party committees and governments to pay attention to people's livelihood and listen to public opinions. In order to make it easier for citizens to remember, all provinces and cities in China have adopted the policy of merging service hotlines and connecting them to 12345.

12345 is a general term for all kinds of service telephones. Including:

1, via the Internet

2. Call 12345- 1- 1 to inform the staff of the complaint;

3. Fax the written opinions to12345-1-5;

Step 4 send e-mail

Step 5 send text messages

6. Add friends through QQ.

Matters needing attention in SMS sending:

When users send short messages to the 12345 platform to reflect problems, they must make the following two points clear:

1, call content (concise)

2. Venue (specify)

3. SMS cannot query the processing results of internal claims.

4. Users are advised to control the number of short messages within 150 words.

Matters needing attention in QQ appeal: QQ manual acceptance time is 7:00-22:00.

Lanzhou Mayor's Special Line was opened on April 2000 1. Since 20 1 1, Lanzhou City has unified the service and supervision hotlines set up by government departments and other units except for emergency telephones such as 1 10, and unified the non-emergency hotlines into the 12345 mayor's special telephone system, and implemented the one-number acceptance and one-network service.