What is the refund process for underage recharge?

Refund method: 1. Find the game customer service, send the keyword "minors recharge refund" and wait for a reply. 2. Fill in the refund application according to the guidelines and links in the official reply. You need to verify the identity information of the guardian, including face recognition, in order to complete the refund. 3. If full refund is not checked, the default refund is the consumption record within three months. 4. Through Tencent's service platform for parents of minors, users can apply for a full refund, but after the refund, the account will be sealed for 10 years, that is, the refunded account cannot experience any games owned by Tencent for 10 years. 5. The review and process of refund will take about 10 days, and a refund will be received after the review is completed. Game consumption restriction:/kloc-users under 0/2 years old cannot recharge the game; /kloc-users over 0/2 years of age/kloc-users under 0/6 years of age can recharge up to 50 yuan RMB at a time and 200 yuan RMB at a month;

Legal basis:

People's Republic of China (PRC) (China) Civil Code

Article 20 Minors under the age of eight are persons without capacity for civil conduct, and their legal representatives shall act as agents to carry out civil legal acts.

Article 21 An adult who cannot identify his own behavior is a person without civil capacity, and his legal representative shall act as his agent to carry out civil juristic acts. The provisions of the preceding paragraph shall apply to minors over the age of eight who cannot recognize their own behavior.

Article 22 An adult who cannot fully recognize his own behavior is a person with limited capacity for civil conduct. When civil juristic acts are carried out, they are represented or recognized by their legal representatives, but they can independently carry out purely beneficial civil juristic acts or civil juristic acts suitable for their intellectual and mental health.

Derivative problem:

What is the burden of proof for minors to recharge?

The "online real-name registration system" requires anyone to register with their real name when playing games. If the real name is registered as a minor, it should be presumed that the minor himself has recharged the game, unless the game company has evidence to the contrary to prove that it is not a minor's behavior. If the real name is registered as an adult, it should be presumed to be an adult who recharges the game. At this point, the burden of proof to prove that the game is a minor recharge is borne by parents and other legal agents. Therefore, it is relatively simple for minors to recharge their accounts through real-name registration. However, minors play games through their parents' mobile phones and game accounts, and ask the game company to return the prepaid money. Some evidence is needed to prove that it is indeed a slight recharge.