What should I do if I can't receive the call prompt and ringtone in Glory 8 Youth Edition?

Please confirm whether the 1 card or the 2 card can talk normally. SIM card or network failure may cause one card to miss the call. Please contact the operator's customer service to confirm or replace the SIM card, and then try again.

Please confirm whether the call forwarding function is enabled to transfer incoming calls from one card to another. Please call the operator's customer service to confirm.

First, the other party doesn't ring.

1. Check whether the phone is set to conference mode or silent mode.

2. Check whether the ringtone is set to "mute"

3. You can also set "Flip Mute" in Settings-Gesture Control and cancel it.

3. Play the music to see if there is sound. If it is silent, the speaker is broken.

Second, the other party can't hear the local voice.

1, first check whether the microphone is set to mute.

2. Check the phone settings to see if the call volume is adjusted to the lowest.

3. If all are excluded, it may be that the microphone of the mobile phone is broken.

If the hardware fails, it is recommended to send it to Huawei for after-sales or online maintenance, and the maintenance will be free during the warranty period.