How to cancel the home-school account?

You can cancel the home-school connection service with your original mobile phone number and then contact the teacher again to activate it.

Step one: Cancel the home-school connection service of the original mobile phone number through one of the following methods.

(1) Parents contact the teacher to delete it.

(2) Parents use the mobile phone number added to Home-School Communication to edit the text message qx (Handan users edit qx5) and send it to 10655828 to cancel.

(3) Parents call 10010 customer service and enter the manual service to cancel the home-school connection service.

Step 2: Contact the teacher to re-activate.

Parents will tell the teacher the student information including the student’s name, parent’s name, and new China Unicom mobile phone number (Unicom number range: 130, 131, 132, 155, 156, 186), and the teacher will add the student information to After the home-school connection for this class, parents will receive a message confirming whether to activate it. Parents can reply 1 to activate it.

Extended information

Reasons for failure to log in to the Home-School Platform:

(1) Check whether the entered URL is correct.

(2) Check whether the user account and password are correct.

(3) IE browser setting problem.

(4) If you are using IE browser, it is best to use version 5.5 or above, check whether the browser you are using is compliant;

(5) Install a firewall such as Norton and turn it on Privacy protection, unable to log in to the home-school website, it is recommended to turn off privacy protection;

(7) The machine is poisoned, the web page is hacked, the browser is hijacked, and the entered account number and password are not submitted to the server, it is recommended Anti-virus, turn on the web anti-horse function.

Home-School Connect-FAQ