Joke Collection Website - Blessing messages - 2018-10-31What is the hospital follow-up system?
2018-10-31What is the hospital follow-up system?
Intimate follow-up: provide personalized reminders (follow-up, medication, life and health education) to help patients recover and improve patient satisfaction.
Management follow-up: satisfaction survey, medical ethics survey, complaints and suggestions feedback to improve management level.
Scientific follow-up: collect patients' recovery, make statistical analysis and improve medical level.
Second, the follow-up mode
Centralized: the follow-up center (patient service center) is responsible for the follow-up of the whole hospital; Management is convenient, follow-up is in place, and the result is fair; Specialist follow-up is not professional.
Decentralization: each department is responsible for follow-up; Follow-up majors; The follow-up is not easy to reach the designated position, and the result is not objective.
Mixed: care follow-up is carried out by the center, and specialist follow-up is carried out by the department; Absorb the advantages of both.
Third, the system function
1. Comprehensive and convenient patient data management
Complete patient data management, including basic information such as patient's name, gender, telephone number and contact number, as well as detailed outpatient information, hospitalization information, follow-up records, operation information, medication records and contact records. The related information of patients' forecourt and backyard can be integrated and stored in the system, which provides a solid foundation for patients' follow-up and the sorting, statistics, mining and utilization of patients' data. Patient data can be imported manually through EXCEL, or automatically from HIS, electronic medical records, PACS and other systems.
2. Intelligent follow-up management
Follow-up reminder automation: after the follow-up personnel enter the system, they will see the automatic reminder of the patients visiting on the same day on the "Today's Work" page, and the system will automatically dial the phone and click the mouse to pop up the corresponding follow-up questionnaire, and the follow-up personnel will pay a return visit to the patients according to the questionnaire.
Follow-up questionnaire template: formulate corresponding follow-up questionnaires and follow-up plans for patients with different diseases and different stages to prevent the randomness of follow-up.
It ensures the standardization of follow-up and provides a basis for the statistical analysis of follow-up results.
Detailed follow-up statistics: Complete, detailed and diversified statistical analysis can be made for different departments, different diseases and different time periods.
Diversified follow-up methods: according to different follow-up objects, various follow-up methods such as telephone, SMS, email and letter can be used.
Notification reminder: The system can automatically send appointment reminder, follow-up notice, medication reminder, birthday congratulations and other contents to the patient's mobile phone by SMS.
3. Effective communication between doctors and patients
Software dialing: Click the patient's phone with the mouse, and the system will automatically dial out the phone.
Headphone call: it is convenient for both hands to operate the computer to record the follow-up results.
Short message group sending: The system can send follow-up short messages to patients regularly or send personalized short messages in groups.
4. Other features and functions
Telephone recording: All telephone consultation and telephone follow-up calls are recorded and stored for a long time, which can be played back at any time, providing scientific basis for the evaluation of return visits.
Call screen: when calling for follow-up or consultation, the system will automatically pop up the relevant information of patients, so that the follow-up personnel can provide personalized services quickly and efficiently.
Four. ?
Fourth,? System characteristics
Intuitive: all functions and operations are clear at a glance, and the installation training is very simple, without advanced computer knowledge.
Efficiency: All kinds of follow-up contact information of patients are integrated, and all contacts can be completed with a click of the mouse, which greatly improves the work efficiency.
Practicality: All functions and processes are specially designed for patient follow-up, which is very practical and convenient.
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