Joke Collection Website - Blessing messages - 202 1-04-26 "Speak like a master: seven ways of speaking in common work situations"

202 1-04-26 "Speak like a master: seven ways of speaking in common work situations"

Tension comes from "need but uncertainty", which is normal and universal, and should be controlled rather than overcome.

So how do you control your nervousness? Reduce demand and improve security. Narrow the gap between "demand" and "grasp".

The essence of reducing demand is to reduce expectations, allow yourself to make mistakes, be brave enough to accept your imperfections, and keep a normal heart.

The essence of improving your grasp is to prepare as much as possible. The three-word formula for correctly preparing for public speaking is: writing, reciting and speaking. Write a manuscript and clear your mind. Remember the main points and outlines of the speech. Speaking, with a lot of practice, becomes more vivid and natural.

Control nervousness: prepare for the opening ceremony, take a deep breath, divert your attention, and use all your strength to make yourself nervous.

The "universal formula" of public discussion speech: self-introduction+recognition of the speaker+comments+positive questions+argumentation+summary.

It is not difficult to express our views. What is difficult is how to impress our views on the audience, leaders and colleagues. Can be packaged: long and short sentences, borrowed famous sayings, classic poems, online golden sentences.

"Golden Trinity Theory" is to divide the content to be expressed into three parts according to a certain logical order around the theme.

Suddenly asked to speak, say hello+thanks (thanks to the person who asked to speak, thanks to the person with the highest position)+modesty.

It's your turn to speak: hello+affirmation+modesty.

Affirm others' four words: first, affirm that others' views are novel and unique, which has good reference significance; The second is to affirm others' clear thinking and clear views; The third is to affirm that others' speeches are rich in content, profound in foundation and informative; The fourth is to affirm that other people's language is vivid and everyone likes to listen.

When opinions are inconsistent: express different opinions and affirm some opinions.

Finally, the use of ideas: talk about the most impressive ideas and further elaborate; On "Great minds think alike".

Presided over the meeting: opening remarks+explaining the significance of the meeting+introducing the participants+introducing the meeting process and topics+inviting relevant personnel to speak. End, simply summarize the agenda+be inspired+ask the participants+thank you for attending, and declare the end.

Opening: Say hello+introduce yourself+pave the way.

Subject: Why, why, why.

Leaders will not be willing to listen to familiar subordinates say their own advantages, and will listen to many people say so; They want to hear concrete, vivid and thoughtful content.

The "three-one-two rules" for effectively persuading judges;

"Three" (talking about "why", the key is to look at the problem from the perspective of leadership and talk about the understanding of the post from a higher pattern and a broader perspective. ): highly comprehensive and innovative;

"1" ("with what") refers to the qualifications, qualifications and qualifications of the contestants. ): match;

"Two" ("what to do") means what to do after the competition is successful, and talk about specific work ideas. ): It's practical.

Ending: canvassing and making a statement. The so-called "attitude" is what to do after losing the game.

The details that need attention are: eye contact, taking care of the audience; Mentality adjustment; Coping strategies (ask again with an open mind, repeat questions, explain basic concepts and inspire).

Think clearly and make it clear. Specifically, before reporting, you must think clearly about the content of the report. Only when you think clearly can you make it clear when you report.

Think clearly: adjust the mentality and choose the opportunity (first, is the leader busy now; The second is how you feel; Third, for some particularly important work, it is necessary to explain clearly to the leaders face to face and make an appointment in advance to report to each other; Fourth, try to report daily work regularly; Fifth, when the work progress is 1%, 50%, 100%), know the leader, report the time (the shorter the better), and clarify the content (opinions, facts and suggestions).

"Despise the enemy strategically and attach importance to the enemy tactically" is very suitable for reporting to the leaders. Strategically, we should despise, that is to say, we should have a normal heart and let ourselves be calm and calm; Paying attention to tactics means being fully prepared and not fighting unprepared battles.

For grassroots leaders, the more specific the report, the better; The higher the leadership, the more macro the report should be. For the leaders in charge, the amount of information in the report is larger; For other leaders, the report can be relatively short.

Make it clear: the beginning (the requirements of the leader or the time that may be needed), the subject and the end (asking for instructions and making statements or summarizing).

Subject: viewpoint (brief and to the point, say it first when reporting), facts (arguments to prove viewpoints should be specific and detailed, supported by cases, with detailed data and details, which can be explained and compared), and suggestions (pertinence and operability).

Three principles of daily reporting: first, report good news but not bad news; Second, there are both objective and subjective; The third is to talk less about others and more about yourself.

Communication report: timely report and clarify key requirements.

Regular report: talk more about "present tense" and "future tense" and less about "past tense".

Summary report: prepare two versions, one is the detailed written report version, and the other is the outline version of the oral report. The two versions complement each other and each has its own emphasis.

Sudden report: take remedial measures in time.

Toast: point out the significance, purpose and benefits of the occasion, propose a toast, send blessings, cheers.

Temporary social speech: express your feelings (indicate the reasons), thank you, and send blessings.

Toast to the leader: thank you (thanks+mood+blessing), compliment (praise+mood+blessing), statement (statement+mood+blessing).

Drink with the leader, preferably toast.

Toast colleagues (friends) at the same level: find the reason (fate, praise, thanks, special, * * * same, meaning ...) and send blessings.

Six details: ordering food (with the help of waiters and special dishes), taking a seat (determining the main seat, and then greeting leaders and colleagues (friends) to take a seat), toasting, checking out (checking out in advance and arranging follow-up matters), dissolving (sending leaders and colleagues (friends) out, and finally checking whether there are any omissions), and getting home (communicating with everyone about the situation at home).

Three steps: the first step is to learn the correct inventory work, the second step is to build the overall framework of the debriefing report, and the third step is to fill in the overall framework of the debriefing report.

In the inventory work, we should grasp the "three principles": present real performance, show a positive attitude, and make good use of strategies and tactics (stand high and see far; Audience awareness, empathy).

Inventory work, three steps: the first step is to sort out the list. Control job responsibilities, leadership requirements, and work logs. The second step is classification. The third step is to summarize and refine.

The "three combinations" of the debriefing report: combining the nature of the unit (referring to previous years and veteran comrades), combining the work requirements and combining the work role.

The framework of the debriefing report consists of five magic boards: the "one two" magic board (summarizing the work as "a breakthrough" and "two persistences"), the "two ones" magic board (summarizing the work as "two improvements" and "one improvement") and the "one two three" magic board (summarizing the work as "one center" and "two key points"

The "three natures" of the debriefing report: organization (what did it do), logic (how did it do it) and thought (why did it).

Enrich the debriefing report: highlight the key points (what leaders are concerned about, what colleagues like to hear and feel) and tell them thoroughly; Make good use of the structural expression of "three essentials"; Expression under special circumstances; Learn to split in two; Push and win appropriately.

The so-called "three essentials" means "what is the basis, what is done, and what is the result".

If the task is overfulfilled, the debriefing should focus on the results and the data. The completion of the work is not ideal, so it is necessary to re-analyze the debriefing and find out the reasons.

The so-called split into two means that the debriefing report should talk about both achievements and shortcomings.

When pushing a work, the key is to point out specific people and things, so that the audience feels sincere rather than deliberate; Pay attention to the sense of proportion when you are out of date, which not only shows the objective reasons, but also shows your own efforts, and you can't dig a hole for yourself.

"23 1" self-introduction method: "two" characteristics (providing value connection for the audience and embodying personal characteristics); Three details (pay attention to external performance, work hard on names, and pay attention to propriety); "One" is to know yourself.

The so-called "value connection" refers to the benefits that can be brought to the audience. Value association is often linked to personal occupation.

The so-called "personal characteristics" are the things that make us different.

There is an English proverb: You won't get a second chance to make a first impression. It is said that the first impression is only decided within the first ten seconds of knowing each other. Dress and hairstyle are "business cards" to show our image. Although they make no sound, they always convey our aesthetics, preferences and recognition.

Five formulas for chatting happily with leading colleagues: "Nice earrings", "Nice weather", chatting between men and women, being a teacher, and "How's it going".

"Earrings look good" method: discovery+praise+consultation. That is, first find the bright spot in the other person, then sincerely praise, and then communicate in depth by asking questions.

"Nice weather" method: "agree+repeat+explain". First agree with each other's point of view, then repeat it, and finally explain and verify it.

Men and women chat: "details+feelings+descriptions". Pay attention to less abstract conclusions, concretize abstract things, talk more about details and feelings, and describe problems more.

Good teacher method: "praise+suggestion+attitude". Praise each other sincerely first, then ask for advice naturally, and inspire each other to be a good teacher. Finally, express your position sincerely and win a good impression.

"How" method: "Ask+Discover+Ask". Ask questions with "open-ended questions", find information to talk about, and then continue asking questions. This cycle is repeated.

Skills of telephone contact with leaders: use a rising tone in the first sentence, ask if it is convenient, say less verbally, repeat important matters, and wait for the other party to hang up first.

Skills of contacting leaders by SMS: before telephone communication, send SMS first; Send a safe message when you go home after dinner; On holidays, carefully send text messages to leaders; Small report, make good use of WeChat; Respond to text messages that assign tasks, add comments and actions.

When sending short messages to leaders on holidays, we should pay attention to several aspects: First, we should be careful in the content, and never engage in mass sending with the same content. It is better not to send it; Second, the content of short messages is generally based on gratitude, praise and blessing, and attention should be paid to writing specifically and sincerely; Third, it is best to stagger the peak hours. For example, on New Year's Eve, send it as early as possible to make an impression.

The skill of contacting the leader WeChat: no voice; Use smiling expression with caution; Use modal particles well; When the explanation is not good, you can use ellipsis appropriately.

If colleagues want something from you, or the leader has a task, it is better to answer "hmm, oh oh or good", which is definitely much better than "hmm, oh oh, good".

Summary: the book is full of work, which is completely the welfare of office staff.