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3 15 Complaints: Is there a SMS service fee?

Yes

The bank charged depositors a one-year SMS notification service fee for 30 yuan, but the service was interrupted after only two months. The consumer asked for a refund of the overcharged fee, and turned to our newspaper for help after no result. On March 8, after the reporter contacted the bank involved, the bank promised to refund the overcharged fees to the depositors. Zhu, legal adviser of the Municipal Consumer Council, said that it is a breach of contract for banks to unilaterally suspend the provision of SMS notification service to passbook customers, and it is an infringement to be unable to continue providing services without refunding fees after breach of contract.