What should I do if I forget my email account?

Netease e-mail account can be retrieved by phone number, ID card and e-mail.

1, mobile phone number retrieval

In the login interface, select "mobile phone number retrieval", enter the mobile phone number filled in when registering, and the system will inform you of the account information by SMS.

2. ID card retrieval

If you have already filled in your ID card information when registering, you can choose "ID card retrieval", enter your name and ID number for verification when registering, and the system will inform you of your account information by SMS or email.

3, mailbox retrieval

If you forget your account number, but you can still log in to the bound mailbox, you can enter the mailbox retrieval page, enter the bound mailbox and the system will send verification information to your bound mailbox, and you can retrieve the account number by completing the information verification according to the prompt.

Netease mailbox logs in through face recognition.

The face recognition system independently developed by Netease was first applied to Netease mailbox as an auxiliary means to improve the safety factor of Netease mailbox users. There is no precedent for using face recognition system in the user security of the Internet. This move of Netease mailbox fills the gap in the Internet field, and also shows that Netease mailbox has always maintained a leading position in the industry through continuous innovation.

With the large-scale popularization of cameras and a lot of research, Netease believes that face recognition is one of the most suitable ways to be widely used on the Internet. Therefore, when Netease mailbox detects the login security risks, it can avoid most malicious logins by applying face recognition to identity authentication.