How to call after facial treatment

1. Opening remarks

1. Hello! I am XX, a beauty consultant at a certain beauty salon, and I would like to find Ms. XX.

2. Hello! I am XX, a beauty consultant at a certain beauty salon. Are you Ms. XX? Do you have time now? In order to enable our beauty salon to better serve you, we would like to consult/investigate the situation about XX with you. I hope you can help me understand the following aspects.

2. For different consultation contents

1. (Investigating the services of beauticians/beauty consultants)

Please tell me if you visited our beauty salon on ×× day Caring for care? How would you rate the services of beauticians/beauty consultants? What other suggestions do you have for our beauty salon services?

2. Return visits for new product launches and promotional activities

Our beauty salon has recently launched ×××× activities/new products. Do you know/know this news? (Customer answers are already being made) Do you think there is anything about our beauty salon’s promotional products/new products that attracts you? (Answer yes/no) What do you think attracts you? What areas do you think need improvement/deficiency?

3. Return visit from competing brands/beauty salons

Which brands of skin care products have you often used in the past? In which beauty salons have you received care? Do you think ×× brand is the most attractive to you? Where is the place and what are the services of the beauty salon? Can you give an example?

4. Return visits to understand customers’ use of care products

In order to help you better use this product to maximize the improvement of your skin, I would like to know about your recent Skin conditions. Do you still have blackheads on your skin?

5. Understand customer needs

Do you have any other suggestions for the products and care services of our beauty salon ××?

3. Conclusion Thank you very much for your support and cooperation. If you have other suggestions and opinions, you can call our beauty salon’s service hotline ***-****** at any time. See you next time, Ms. ××!

Extended information:

Telephone return interview requirements and precautions:

1. Use civilized and polite language: hello, excuse me, excuse me, thank you, etc.

2. A gentle and gentle tone can make the beauty salon feel that the company cares and helps her.

3. Listen carefully to customers' opinions, do not compete with customers, and wait until the customers have finished speaking or when the opportunity is appropriate before speaking. And record customer suggestions or questions and feed them back to relevant supervisors or bosses.

4. Avoid consulting when the beauty salon is busy, so as to arouse the other party's boredom.