What do you mean by a four-star customer of China Mobile?

Four-star customers are an exclusive service.

Star service is a series of exclusive services launched by China Mobile for old customers on the basis of integrating the original service system. Specifically, it is to provide a variety of differentiated exclusive high-value services such as double enjoyment of points, overdraft of telephone charges, priority access 10086 and so on for high-quality customers with long internet age, stable consumption and no arrears, which is a feedback for customers' long-term support for China Mobile.

The highest star is five stars. The higher the star rating, the more service rights you enjoy. China Mobile strives to bring more intimate and better service to our old customers who have supported us for a long time, so that you can fully feel the trust and care of China Mobile and get a relaxed, efficient and convenient sense of honor anytime and anywhere.

Extended data:

Star customers enjoy the following star services:

1, credit line

Customers who pay one or more stars in advance can edit the short message "KTTZ" and send it to 10086 to apply for opening. If the application is successful, you will enjoy the overdraft service of small phone bills within 6 months from the next day.

2. One more day of communication guarantee service

Customers with more than one star (including one star) can delay communication service for one day after arrears. During this period, customers can normally answer the phone and receive short messages (excluding active communication behaviors such as dialing out the phone, sending short messages and surfing the Internet), and at the same time, they will receive dunning short messages in time.

3, holidays do not stop.

According to the specific arrangements made by the General Office of the State Council on the dates of the seven holidays, namely, New Year's Day, Spring Festival, Tomb-Sweeping Day, Labor Day, Dragon Boat Festival, Mid-Autumn Festival and National Day, we provide non-stop service on holidays (without interrupting the short message of arrears). Customers above Samsung (including Samsung) can edit the short message "KTJJRMTJ" and send it to 1086 to apply for opening.

4. handle international business easily

Customers with more than one star (including one star) can log on to sh. 10086.cn online business hall-business handling-international, Hong Kong, Macao and Taiwan long-distance and short-term international, Hong Kong, Macao and Taiwan roaming, or log on to Shanghai mobile client-business handling-basic functions-international long-distance and short-term international, Hong Kong, Macao and Taiwan roaming, and directly handle short-term international roaming and international long-distance business.

5. 10086 Priority access

Provide five-star diamond and five-star gold card customers with the priority to use the 10086 special seat.

6, business hall priority queue

Provide priority service to customers with five-star diamonds and five-star gold in the business hall

7. Replace the card for free

For customers above Samsung (including Samsung) who are not in arrears at present, we will provide a free card replacement service within a natural year, and the total number of free card replacement for a single household is 3 times. Cards that provide free card replacement include ordinary large SIM cards, small cards dedicated to specific terminals such as Apple, and 4G cards, excluding industry cards such as NFC and SIMPASS.

China Mobile official website-Customer Star Service